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Company Contact Info

  • 2115 Jericho Turnpike
    Garden City Park, NY 11040

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Customer Service Representative

US Globe Service Corp • Garden City Park, NY

Posted 2 months ago

Job Snapshot

Travel - None
Experience - 2 years
Degree - High School
Consumer Products
Entry Level, Customer Service

Job Description

A growing Office Supplies and Service Company located in Garden City Park, NY is looking for a Dispatch Sales/Customer Service Representative to work in a fast-paced environment. Must be computer savvy, customer-focused and able to work with other departments as needed.

Position Responsibility:

  • Gather data and analyze previous service contracts to prepare for sales team
  • Research profit & loss for service contracts
  • Create contract sheets and ensure all accompanying paperwork is correct
  • Create, maintain and analyze Excel data
  • Monitor consumable usage/order inventory
  • Resolve customer service issues
  • Maintain time and attendance of technicians and meter readings of machines
  • Provide information to customers on product specifications
  • Resolving data problems by preparing reports, analyze data and identify solutions
  • Responsible for creating sales orders and quotes
  • Responsible for assigning jobs to the appropriate technicians based on location and skill set of the tech
  • Office support, create and complete work orders

Job Requirements

Job Requirements:

  • 2 - 3 years of Data Entry experience or Customer Service experience 
  • High School Diploma
  • Business management software experience preferably SAP Business 1
  • Must have working knowledge of Excel, Word, Outlook and internet research
  • Punctual and reliable
  • Excellent communication skills
  • Self-motivated with ability to multitask with little or no direction.
  • Highly organized and detail oriented.
  • Team Player
  • Ability to work well under pressure
  • Demonstrate thorough follow-up skills
  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
  • Must be able to spend long periods sitting, typing, or looking at a computer screen
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