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Company Contact Info
2115 Jericho Turnpike
Garden City Park, NY 11040
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Customer Service Representative
US Globe Service Corp • Garden City Park, NY
Posted 2 months ago
A growing Office Supplies and Service Company located in Garden City Park, NY is looking for a Dispatch Sales/Customer Service Representative to work in a fast-paced environment. Must be computer savvy, customer-focused and able to work with other departments as needed.
- Gather data and analyze previous service contracts to prepare for sales team
- Research profit & loss for service contracts
- Create contract sheets and ensure all accompanying paperwork is correct
- Create, maintain and analyze Excel data
- Monitor consumable usage/order inventory
- Resolve customer service issues
- Maintain time and attendance of technicians and meter readings of machines
- Provide information to customers on product specifications
- Resolving data problems by preparing reports, analyze data and identify solutions
- Responsible for creating sales orders and quotes
- Responsible for assigning jobs to the appropriate technicians based on location and skill set of the tech
- Office support, create and complete work orders
- 2 - 3 years of Data Entry experience or Customer Service experience
- High School Diploma
- Business management software experience preferably SAP Business 1
- Must have working knowledge of Excel, Word, Outlook and internet research
- Punctual and reliable
- Excellent communication skills
- Self-motivated with ability to multitask with little or no direction.
- Highly organized and detail oriented.
- Team Player
- Ability to work well under pressure
- Demonstrate thorough follow-up skills
- Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
- Must be able to spend long periods sitting, typing, or looking at a computer screen