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Member Service Representative/Loan Processing

Carolinas Telco Federal Credit Union Charlotte Full-Time
Yes
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Member Service Representative/Teller


POSITION PURPOSE


Responsible for receiving, reviewing, and processing applications for consumer, real estate, credit card, and overdraft account loans.  Handle loan requests in person, over the phone and via tickets in MRP. Explain Carolinas Telco FCU Consumer and Real Estate loan products and policies.  Assembles and evaluates loan applications and approves those that meet initial lending criteria and are within approval authority. Presents loan requests above approval authority as per loan policy. Ensures members and prospective members are promptly and professionally served. Provides general credit union information and cross-sells services.




Explain Carolinas Telco FCU loan products and policies.  Assembles and evaluates loan applications and approves those that meet initial lending criteria and are within approval authority. Presents loan requests above approval authority as per loan policy.


Member Service Representative/Loan Processing

QUALIFICATIONS

 

Education/Certification: 

    

 

 

Business degree or one to two years of equivalent experience.

Required Knowledge:

Knowledge of credit union loan services, policies, and procedures.

Must have NMLS # or the ability to be licensed through the NMLS Registry

in compliance with the S.A.F.E. Act.

 

Experience Required:         

Thorough understanding of related legal and regulatory standards,

and required loan documentation

Knowledge of consumer and residential lending practices

One to two years of lending experience

 

Skills/Abilities:

Ability to excel in a Sales and Service Team environment

Excellent interviewing, communication, and public relations skills.

Professional appearance and attitude

Strong analytical and financial skills

Ability to operate related computer applications, and other business equipment including calculators, printer, telephone, and notary stamps

 

Carolinas Telco FCU is an Equal Opportunity Employer: M/F/Disability/Veteran 


Member Service Representative/Teller

Skills required

Customer Service
Telephone Consultations
Confidentiality
Listening
Answer Question
Membership Policies

Location

Salary Estimator

Based on Job Title, Location and Skills
$56K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Member Service Representative/Loan Processing
Yes
Estimated Salary: $64K
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Since its founding in 1934, Carolinas Telco Federal Credit Union has always been different. As banks and other credit unions have struggled to be all things to all people, Carolinas Telco has continued to exclusively serve the telecommunications workers of North Carolina and South Carolina and their families, with exceptional services and products, like our credit cards, home equity accounts, mortgages and car loans.

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