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Customer Support

Acro Service Corporation • Johnston, IA

Posted 2 months ago

Job Snapshot

Full-Time
Experience - 1 years
$14,000 - $19,000/Year
Manufacturing
Accounting

Job Description

Job Title:         Customer Account Specialist/Credit & Collections Analyst

Duration:          1-year contract with possible extension

Location:          Johnston,  Iowa, 50131

Job Responsibilities:

Performs credit and collection duties for large and moderately complex customer accounts, including telephone collections, account authorization, and account management. Duties: Collects large and moderately complex past due accounts utilizing available technology and collection strategies. Negotiates payment plans with past due customers. Evaluates financial statements and other customer information and authorizes establishment of credit within the company guidelines. Reviews account status; Recommends and authorizes additional sales to the customer. Assists with account resolutions for misapplied cash and refers problem accounts to supervisors. Manages assigned accounts to maintain low levels of delinquency.

As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and acting to resolve delinquent accounts while retaining our customers. 

In addition, you will: 

• Use telephone negotiating techniques to build and maintain company, customer and dealer relationships 

•Review payment history and account information 

•Update/confirm debtor information 

•Negotiate payment plan modifications according to established policies and procedures 

•Administer collection efforts within federal and state regulations and company policy 

•Assist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. A Bachelor's degree in business or a related discipline is preferred. We also require: 

• Minimum of 1 year of experience in customer service 

• Ability to remain seated for long periods of time to perform telephone work in a call center environment 

• Capacity to quickly change focus on work activities 

•Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have: 

•Knowledge of negotiation techniques 

1st shift, 40 hours per week, OT is allowed but not mandatory

An ideal candidate would have no gaps in employment, no job hopping, excellent verbal and written communication skills, must be able to come on site for a 30-minute on-site interview.

Strong computer aptitude, ability to learn quickly, be able to quickly change focus on work activities, Call center environment.

Recent grad, candidate with previous customer service (phone) experience.

We are not looking for Bilingual candidates for this position.

Training (classroom, working with a mentor) will be around 5-6 weeks for this position

Job Requirements

• Minimum of 1 year of experience in customer service 

• Ability to remain seated for long periods of time to perform telephone work in a call center environment 

• Capacity to quickly change focus on work activities 

•Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have: 

•Knowledge of negotiation techniques 

1st shift, 40 hours per week, OT is allowed but not mandatory

An ideal candidate would have no gaps in employment, no job hopping, excellent verbal and written communication skills, must be able to come on site for a 30-minute on-site interview.

Strong computer aptitude, ability to learn quickly, be able to quickly change focus on work activities, Call center environment.

Recent grad, candidate with previous customer service (phone) experience.

We are not looking for Bilingual candidates for this position.

Training (classroom, working with a mentor) will be around 5-6 weeks for this position


Regards

 

Abhishek

Technical Recruiter

Acro Service Corporation

Direct# 734-367-4668

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