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System Administrator III

Premier Employee Solutions • Framingham, MA

Posted 4 days ago

Job Snapshot

Experience - At least 2 year(s)
Degree - 4 Year Degree
$60,000.00 - $80,000.00 /Year
Consumer Products, Retail
Purchasing - Procurement, Information Technology

Job Description

Systems Administrator III

The Procurement System Administrator supports the organizations procure to pay tool (Coupa). The role will ensure the system is fully operational with limited system issues. 
Procurement experience is Highly Preferred for this role - Ariba, Oracle, or any other cloud-based procurement systems will be considered. 
The System Administrator will perform configurations and testing of the system, as well as ensuring all test plans are completed and updated as needed. 

Primary Responsibilities: 
Answer and respond to end-user phone calls, emails and chats for system support issues 
Resolve, escalate and track customer service tickets Sythrough to resolution 
Follow-up with the customer on the status of, or resolution of their service ticket 
Create/distribute daily reports/weekly reports 
Perform system testing 
Host training and knowledge sessions with business units 
Work with Finance to ensure the system meets all requirements and updates are performed regularly 
Train stakeholders on the Procurement processes 
Coordinate punch out and catalog updates 
Support Procurement requirements through engagement and configuration opportunities 
Review and Update job aids and SOP’s 
Tracks and report on Coupa projects 
Maintain system responsibility matrix and assignment 
Train offshore team as needed 
Configuring and testing of change requests, enhancements and new functionality 
Create and distribute a project/task status report on a weekly/monthly basis 

Job Requirements

System Administrator III

Skills and Qualifications: 
Bachelor’s degree or equivalent work experience 
Minimum 2 years of cloud-based procurement experience preferred 
Knowledge of procurements systems; workflows, catalogs, error logs preferred 
Proficient with MS Office Word and Excel 
An understanding of procurement processes and strategic sourcing preferred 
Preferred Skills: 
Ability to work on your own 
Good organizational skills and ability to prioritize assignments under tight deadlines 
Good interpersonal skills 
Strong written and verbal skills 
Problem solving and identification 
Strong analytical and decision-making abilities 
Must be a team player

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