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Company Contact Info
- Framingham, MA
- Heather Nelson
- Phone: 801.655.3319
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System Administrator III
Premier Employee Solutions • Framingham, MA
Posted 4 days ago
Systems Administrator III
The Procurement System Administrator supports the organizations procure to pay tool (Coupa). The role will ensure the system is fully operational with limited system issues.
Procurement experience is Highly Preferred for this role - Ariba, Oracle, or any other cloud-based procurement systems will be considered.
The System Administrator will perform configurations and testing of the system, as well as ensuring all test plans are completed and updated as needed.
Answer and respond to end-user phone calls, emails and chats for system support issues
Resolve, escalate and track customer service tickets Sythrough to resolution
Follow-up with the customer on the status of, or resolution of their service ticket
Create/distribute daily reports/weekly reports
Perform system testing
Host training and knowledge sessions with business units
Work with Finance to ensure the system meets all requirements and updates are performed regularly
Train stakeholders on the Procurement processes
Coordinate punch out and catalog updates
Support Procurement requirements through engagement and configuration opportunities
Review and Update job aids and SOP’s
Tracks and report on Coupa projects
Maintain system responsibility matrix and assignment
Train offshore team as needed
Configuring and testing of change requests, enhancements and new functionality
Create and distribute a project/task status report on a weekly/monthly basis
System Administrator III
Skills and Qualifications:
Bachelor’s degree or equivalent work experience
Minimum 2 years of cloud-based procurement experience preferred
Knowledge of procurements systems; workflows, catalogs, error logs preferred
Proficient with MS Office Word and Excel
An understanding of procurement processes and strategic sourcing preferred
Ability to work on your own
Good organizational skills and ability to prioritize assignments under tight deadlines
Good interpersonal skills
Strong written and verbal skills
Problem solving and identification
Strong analytical and decision-making abilities
Must be a team player