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Generator Service Supervisor

NES Global Talent Baltimore Full-Time
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The Generator Service Supervisor  establishes a direct plan, organize and control all activities of the Generator Service Department and to ensure the productive, efficient and safe activities of field services.

Service Manager Job Requirements

• Work well in a team-oriented environment.

• Maintain professional composure at all times.

• Participate in an on-call rotation for after-hours dispatches.

• Follow all company standards and procedures as currently documented.

• Focus on making every working hour a profitable hour for the company.

• Work in and maintain customer provided on-line portals.

• Manage field resources and assign PM and service/repair work based on skill set.

• Manage & direct service coordinators/dispatchers for effective dispatching.

• Manage the workflow of all service requests.

• Mentor Engineers on all aspects of their position.

• Review tech time cards to ensure they are being kept up to date in real time.

• Track all work billable or not for the entire engineer team.

• Review, revise and annotate the proposed invoices for service rendered.

• Review all requests for personal time from engineers and ensure they are on the schedule.

• Review time cards and see them all through the submission and approval process.

• Plan and schedule any training for the engineers.

• Schedule and deliver annual performance evaluations for service personnel.

Recommended skills

Hardworking And Dedicated
Team Working
Scheduling
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