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Software Services Manager

Weatherford Katy Full-Time
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ORGANIZATION SUMMARY:

Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology and services to the oil and gas industry. The Company operates in over 90 countries and has a network of approximately 1,000 locations, including manufacturing, service, research and development, and training facilities and employs approximately 29,500 people. For more information, visit URL blocked - click to apply and connect with Weatherford on URL blocked - click to applyURL blocked - click to applyURL blocked - click to apply and URL blocked - click to apply.

Weatherford delivers innovative technologies and services designed to meet the world’s current and future energy needs in a safe, ethical, and sustainable manner. Grounded by our core values and inspired by our world-class people, we are committed to being a trusted business partner to those we serve.

JOB DESCRIPTION:

The Software Services Manager manages the software deployment and implementation teams and works closely with his/her counterparts, Sales and Product management teams.  This role is responsible for ensuring that expert level services are available for the WFT software business and is accountable for maintaining the Profitability of team and projects. Ensure outstanding service quality and align with product line product, sales, financial goals.

DUTIES & RESPONSIBILITIES:

Extremely customer centric. Manage large projects and play a strategic role in ensuring service quality and value generation

Focus is to grow and maintain the software services business in geo-zone and help other geo-zones

Sell Services to current customers and work with Sales on new prospects and potential customers

Manage services pricing structure

Manage and improve resource utilization

Team player with the US and global Software Sales teams.  Develop strong working relationship as a high performing team

Maintain and ensure profitability.  P&L accountability for the Services segment and key projects.

Control costs to maintain profitability

Develops training material for use by the department

With assistance of HR; recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers and disciplinary action. 

Prepares Services and project budget and monitors it's compliance with measured goals

Ensure that all WFT policies and procedures are adhered to.

Develop and manage documentation for Software Service procedures and process

Implement and Monitor Service Quality programs and KPIs

Develop and enforce strong Project Management and Methodology practices

Identifies product performance issues and gaps that may require changes or product upgrades

Keeps management informed of any major issues that may adversely affect customer satisfaction.

Assists in the evaluation of products/services and determine possible solutions for product improvement.

Interacts with WFT Software and Hardware R&D to ensure appropriate product data is available for determining product enhancements and development

Investigates and summarizes field input on new product performance during test periods and existing products and submits a report to the appropriate departments

Coordinates with Engineering, and Manufacturing on field use conditions that can affect product performance and design

QUALIFICATIONS:

  • Good written and verbal communication skills
  • Outstanding customer engagement skills
  • Experience in Oil and Gas for running Services business
  • Bachelor Degree in a relevant discipline
  • Ability to sell professional services
  • Ability to engage with customer on their strategic business initiatives
  • Ability to track and manage P&L
  • Must have the ability to work independently, exercise sound judgment, and elicit support and cooperation of team members
  • Ability to work multiple projects
  • Must be able to support and enforce all company policies and procedures
  • Must have outstanding organizational skills and attention to detail. Able to handle multiple tasks while meeting all required deadlines
  • Strong Project, Program and portfolio Management Skills

Preferred:

  • Production software background with at least 10 years’ experience in oil field services company
  • PMP certification is preferred

POSITION SPECIFIC DETAILS:

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor – Priority Referral Requested

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

Skills required

Financial Statements
Financial Analysis
Forecasting
Financial Management
Provide Actionable Feedback
Project Management
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Job ID: 77510

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Weatherford is one of the largest multinational oilfield service companies providing innovative solutions, technology, and services to the oil and gas industry.

We understand what it takes to build the world’s best wells – the wells that will produce the energy that the world needs today and tomorrow.

Oil and gas producers face unique challenges every day, so it is our job to come up with creative, innovative solutions that help them be successful in the safest, most ethical, and sustainable manner. We operate across the global energy landscape employing some of the best talent in the industry. Explore the pages below to learn a bit more about what we have to offer and what we stand for.

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