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Players Club Representative

MAGIC CITY CASINO. Miami Full-Time
$11.00/ hour
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Magic City Casino is looking for a Players Club Rep to join our team!

Description of Duties:

  • Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner.
  • Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.).
  • Executes all aspects of Players Club – recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points.
  • Executes all aspects of box office – sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc.
  • Stays updated on promotions, special events, etc. to be able to competently inform guests.
  • Serves as central problem-solving hub for employees to report issues occurring on the gaming floor or buffet area. Communicates reported issues to appropriate individuals.
  • Acts as a greeter in either the Casino or Clubhouse.
  • Performs usher duties as needed on event days.
  • Other duties as assigned.
  • High school diploma or GED required.
  • Bilingual (English and Spanish) required.
  • 1-2 years of customer service experience preferred.
  • Excellent customer service skills required.
  • Strong written, oral and interpersonal communication skills.
  • Must have keen attention to detail.
  • Must have knowledge of Microsoft Office programs.
  • Must be willing to learn Players Club and box office systems.
  • Must be flexible and able to work well independently and in a team environment.
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Must be able to obtain the appropriate state occupational license.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$11
Below Avg. Average Above Avg.

Career Path

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Players Club Representative
$11.00/ hour
Estimated Salary: $64K
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Think you're the perfect candidate?
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Nationally-known artists regularly take the stage at the Magic City Casino in front of cheering, sold-out crowds!
We consistently present the biggest names in music and comedy, and best of all, we bring them to you at the most reasonable prices in South Florida.
Check out the full lineup, and get your tickets today.

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