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  • Las Vegas, NV

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Customer Service Representative

HireLive • Las Vegas, NV

Posted 1 month ago

Job Snapshot

Full-Time
Degree - High School
$16.00/Hour
with the possibility of Quality Bonuses!
Telecommunications, Consumer Products, Exercise - Fitness
Sales, Entry Level, Customer Service

Job Description

 Position: Customer Service Representative

Position Type:  Full Time
Job Location: Henderson, NV
Wage Description: $16.00/hour with monthly quality bonuses!


POSITION SUMMARY: Headquartered in Henderson, Nevada, ProCaps Laboratories a leading provider of additive-free vitamin supplements is looking for Customer Service Representatives to work out of our Henderson call center office.  You’ll be responsible for providing excellent services and sales support with a commitment to customer satisfaction by promoting the ProCaps products and effectively utilize accumulated, in-depth knowledge of the company and products.


Working at ProCaps Laboratories/Call Center: UNIQUE FUN ATMOSPHERE. We have an inbound call center environment with No designated call time and scripts. This is not a Multi-level marketing company. You will Not be a Robot! You will be Family and our customers will be an extension of that family. Come Aboard!


Customer Service Duties and Responsibilities

  • Accurately and in a timely manner, assist customers with inquiries and requirements by establishing a rapport in order to understand their service needs.
  • Generate written correspondence and process document requests.
  • Make appropriate corrections of denied, process-in-error or re-classified claims.
  • Document customer inquiries and actions on tracking system and/or by completing logs.
  • Maintain confidentiality and sensitivity in all aspects of internal and external contacts.
  • Assist in identifying issues and trends to improve overall customer service.
  • Identify errors promptly and determine what corrective steps may be taken to resolve errors. 
  • Provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience.
  • Sales Duties and Responsibilities:
  • Educate customers on ingredients, features, benefits and use of company products.
  • Assist customers on all incoming calls and look for potential upsell opportunities
  • Use a consultative sales approach and identify needs/challenges


MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

  • High school diploma or GED required.
  • Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people.
  • Communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service.
  • Learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others.
  • Experience using Microsoft programs and navigate the Internet.  Knowledge of Excel a plus


BENEFITS AND COMPENSATION

  • 16.00 per hour with the possibility of Quality Bonuses!
  • Medical, Dental, Vision, and Life Insurance
  • 401(k)
  • Available Flex Spending Account (FSA)
  • Vacation & Paid Time Off (PTO)
  • Up to 90% Employee Discount on Vitamin Products


ProCaps Laboratories- Owned by Andrew Lessman, we are committed to social responsibility, having donated more than 3 million bottles of prenatal vitamins to Vitamin Angels; a program created to reduce maternal and childhood mortality worldwide. Our vitamin manufacturing facility is unique not only for the 100% pure supplements it produces but for the purity of the electric power used to create them.  Our roof and adjacent parking structure house one of the largest private solar energy installations in the world.  This natural source of energy is used to produce all ProCaps products; ProCaps is the only vitamin manufacturing facility in the world to do this. In alignment with our commitment to the environment, we use recycled materials in producing our bottles, labels and packaging materials. We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Meet With Hiring Managers on May 2nd!

 

Las Vegas
Thursday, May 2nd

9:30am – 1:00pm
Suncoast Hotel and Casino
9090 Alta Drive
Las Vegas, NV 89145
Parking: Complimentary



● Bring 10-15 Resumes ● Dress Business Professional ● This is a free event for job seekers

www.HireLive.com

Get Social With HireLive!
Facebook | LinkedIn

Job Opportunities Include:
Inside Sales Reps, Outside Sales Reps, Account Executives, Retail Managers, Account Managers, Insurance Sales, Customer Service, Technical Sales, Sales Managers, Pharmaceutical Sales, Telesales, Sales Trainer, Merchandiser, Mortgage Brokers, Financial Planner, Route Sales, Retail Sales, Retail Management, Human Resources and much more!

Job Requirements

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

  • High school diploma or GED required.
  • Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people.
  • Communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service.
  • Learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others.
  • Experience using Microsoft programs and navigate the Internet.  Knowledge of Excel a plus


Job ID: LV - ProCaps Labs
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