Performs as a support resource for enterprise device maintenance and issue resolution. The role troubleshoots known end-user device errors and will collaborate with both internal and external parties in resolution practices.
Acts as a support point regarding technical issues within an enterprise environment.
Exhibits excellent interpersonal skills with both technical and non-technical personnel.
Performs escalations when necessary to vendors or internal departments.
Maintains and supports enterprise resources, including: laptops, desktops, tablets, mobile phones, and other network-enabled devices.
Supports internal policies and procedures.
Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures.
Other duties as assigned.
Qualifications & Experience
2+ years of IT support experience.
Demonstrated experience supporting end-user devices within an enterprise; experience supporting Apple devices a plus.
Strong familiarity with Microsoft products, including but not limited to: Office 365, Microsoft Office, and Windows 10.
Strong ability to utilize clear and effective written and verbal communication.
Strong organizational skills with a solution-based, problem-solving mindset.
Experience displaying strong communication skills; ability to explain complex technical concepts to both technically proficient IT professionals as well as end-users in an understandable and comprehensive manner.
Experience providing end-to-end ownership for problems, issues, or escalations.
Ability to travel.
Associate’s degree in Information Technology or related technical program strongly preferred.
Relevant Industry Certifications and Knowledge: ITIL, CompTIA A+, Network+
Help us improve CareerBuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.