Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Treasury Solutions Client Services Technical Specialist for a contract opportunity with a financial services client.
Diagnose and resolve complex technical issues for Treasury products with precision and urgency.
Own and monitor problem escalation tickets/cases on technical and product issues.
Support internal partner inquiries regarding client interactions with treasury services.
Provide second level support in problem resolution related to file transmission protocols, file formats, and computer security software.
Maintain proficiency in field of expertise by staying current with supported Treasury products, and/or gaining specialized expertise for complex Treasury products.
Participate as needed in project meetings to provide feedback as well as gain insight into workarounds or solutions to client issues. These meetings may include but are not limited to: client meetings where technical support is needed, upcoming upgrades or products, providing feedback on existing products/service offerings, vendor meetings, and command centers for application migrations.
Work directly with vendors and internal product specialists to troubleshoot, test, and resolve client issues to ensure that all products and services work as expected for clients.
Ensure quality by understanding and adhering to company standards, service level agreements, and consistently identifying and implementing opportunities for improvement.
High school diploma or equivalent.
Must be able to work independently, be well organized, versatile, and display good time management skills in a sometimes high pressure environment, maintaining composure and a positive attitude.
Excellent written and oral communication skills that support a highly professional image with the ability to write business correspondence and communicate professionally over the telephone.
Ability to adapt to and function in a changing environment.
Proficient in MS Office applications including Word, Excel, and Outlook, and well as proficiency using the Internet.
Preferred Bachelor’s degree in business related field.
A+ Certification or equivalent work experience.
Certification in one of the following: Customer Service Management (CCSM) or Certified Treasury Professional (CTP).
Two years of call center experience, or equivalent phone-related experience.
Three years of banking experience, two of which are in a treasury-related role.
For immediate consideration, please click “Apply” and use Job Code BHJOB11837_2709. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V
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