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Company Contact Info

  • 35 Welby Road
    New Bedford, MA 02745

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Customer Service Representative

Enos Home MEdical • New Bedford, MA

Posted 28 days ago

Job Snapshot

Experience - 1 to 2 years
Degree - High School
Medical Equipment
Customer Service

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Job Description

  • Answers incoming phone calls (within a minimum of 3 rings) in a pleasant and professional manner- takes customer orders.

  • Maintains open communication with patients/clients and referral sources.

  • Responds to patient/client questions and problems.

  • Services walk-in customers.

  • Assists in preparing driver routes, logs route changes, and driver communication on route sheets as they occur.

  • Sets up new patient/client files. 

  • Verifies private insurance, Medicare, Medicaid coverage.

  • Keys direct sales invoices into the computer

  • Pulls and keys orders into the computer. 

  • Prepares invoices for the following day's route deliveries.

  • Maintains rental files by verifying customer is still using equipment verifying Medicaid coverage each month and following up on Medicaid Pending patients

  • Types follow-up referral letters.

  • Complete incoming fax and mail orders in a timely manner

  • Performs other duties as requested.


Job Requirements

  • Previous data entry experience.

  • Typing and 10-key skills.

  • Excellent organizational and communication skills (verbal and written).

  • Excellent interpersonal and teamwork skills.

  • Ability to work well under pressure

  • Ability to maintain confidentiality and resolve conflict effectively and professionally.

  • Ability to multi-task, pay attention to detail, and excellent time management skills

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