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Customer Services / Data Entry at Storms Welding Inc

Customer Services / Data Entry

Storms Welding Inc Marysville, OH Full-Time/Part-Time
$29,848.00 - $42,678.00 / year
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We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

The ideal Call Center Customer Service Representative will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.


  • Receiving or making a high volume of calls from or to customers.
  • Striving to achieve first call resolution and maintain the quality of service provided by the call center.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Responding efficiently to customers and creating a positive experience.
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
  • Understanding and using the required software, reports, tools, and metrics.
  • Transferring and escalating the calls to the appropriate department if needed, such as sales.
  • Participating in training and striving to increase and improve existing skills.
  • Adhering to all company policies and procedures.

Recommended Skills

Customer Service
Identify Customer Need
Operate Cash Register
Resolve Customer Issue
Resolve Request
Retention Management
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