Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

Call Center Team Manager

HireLive Englewood Full-Time
Apply Now

Job Title: Call Center Team Manager

To provide coaching and feedback to team members as opportunities arise to improve handling of customer transactions, escalations, and alarm handling, employee relations or other situations.

 

Major Responsibilities:

  • Coach and mentor team members
  • Provide Team Member with statistical feedback.
  • Provide Team Member with comprehensive qualitative monthly audit feedback to include attendance updates, voice audit summaries, analysis of productivity levels against goals and summary communication of departmental and/or business news
  • Set a leadership example with peers and staff to develop a representative level team to improve performance.
  • Supervise team members and provide additional support to the Resource Desk as needed.
  • Provide corrective feedback to team member as necessary.
  • Identify, develop and support the coordination of training programs as needed.
  • Support the management of daily transaction time; answer rate and response time goals.
  • Work closely with all staff members and peer supervisors to ensure open communication and consistency or work flow.
  • Initiate, contribute and spearhead projects as they develop and/or assigned
  • Accept supervisory calls including customer/dealer problems and take appropriate action to resolve issues.
  • Verify payroll information

Experience:

  • Prefer 1-2 years of management or supervisory experience in an inbound/outbound calling environment.
  • 6 months of experience with TycoIS and 90 days in their present position.


Skills:

  • Strong customer focus
  • Managerial courage
  • Strong interpersonal skills
  • Ability to perform multi-tasks
  • Strong coaching and development skills
  • Ability to exercise sound, independent judgment
  • Effective communication skills, both oral and written
  • Effective leadership skills – ability to lead by Tyco Values
  • Must possess excellent organizational and analytical skills
  • Has successfully demonstrated the ability to motivate others
  • Ability to interpret and analyze data to effectively implement strategic plans
  • Has successfully demonstrated the ability to perform and provide results in a fast paced, team-oriented environment
  • Must possess career ambition
  • Creative/solution oriented

 
Other:

  • Must be able to obtain a dispatching license
  • May be required to obtain DOD clearance (in US)

Johnson Controls produces automotive parts such as batteries, electronics and HVAC equipment for buildings and commercial security monitoring 

Meet with Hiring Managers on October 10th! (Dress for Success)

Denver
Thursday, October 10th
9:30am – 12:30pm
Embassy Suites Denver Tech Center
10250 East Costilla Avenue
Centennial, CO 80112
Parking: Complimentary

● Bring 10-15 Resumes ● Dress Business Professional ● This is a free event for job seekers

URL blocked - click to apply

Get Social With HireLive!
URL blocked - click to apply | URL blocked - click to apply

Job Opportunities Include:
Inside Sales Reps, Outside Sales Reps, Account Executives, Retail Managers, Account Managers, Insurance Sales, Customer Service, Technical Sales, Sales Managers, Pharmaceutical Sales, Telesales, Sales Trainer, Merchandiser, Mortgage Brokers, Financial Planner, Route Sales, Retail Sales, Retail Management, Human Resources and much more!

Experience:

  • Prefer 1-2 years of management or supervisory experience in an inbound/outbound calling environment.
  • 6 months of experience with TycoIS and 90 days in their present position.


Skills:

  • Strong customer focus
  • Managerial courage
  • Strong interpersonal skills
  • Ability to perform multi-tasks
  • Strong coaching and development skills
  • Ability to exercise sound, independent judgment
  • Effective communication skills, both oral and written
  • Effective leadership skills – ability to lead by Tyco Values
  • Must possess excellent organizational and analytical skills
  • Has successfully demonstrated the ability to motivate others
  • Ability to interpret and analyze data to effectively implement strategic plans
  • Has successfully demonstrated the ability to perform and provide results in a fast paced, team-oriented environment
  • Must possess career ambition
  • Creative/solution oriented


 Other:

  • Must be able to obtain a dispatching license
  • May be required to obtain DOD clearance (in US)


Recommended skills

Insurance Sales
Retail Sales
Sales
Retailing
Telemarketing
Retail Management

Location

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$56K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Call Center Team Manager
Estimated Salary: $53K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: DEN - Johnson Controls

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.