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Customer Service Specialist

PrideStaff • Cincinnati, OH

Posted 29 days ago

Job Snapshot

Full-Time
$12.00 - $14.00/Hour
Printing - Publishing, Consumer Products
Customer Service, Admin - Clerical

Job Competition

75+

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Job Description

PRIMARY ROLE:  Provide exceptional customer service and support to customers via phone, in person and through website.


MAJOR DUTIES & RESPONSIBILITIES:

  • Respond to inbound calls and website requests in a timely, consistent and courteous manner
  • Assist  customers by answering questions, placing orders and providing updates on order status
  • Provide warranty assistance
  • Invoice customers for orders

Job Requirements

KNOWLEDGE & SKILLS:

  • Strong communication skills and the ability to interact well with internal and external associates
  • Excellent verbal and written communication skills
  • Excellent telephone skills
  • Ability to provide exceptional customer service
  • Strong organizational skills and attention to detail
  • Manage time and multiple tasks effectively

EDUCATION

  • High School diploma  or equivalent required

EXPERIENCE

  • 2–3 years Customer Service
  • Proficient use of computer applications including Microsoft Outlook, Microsoft Word & Microsoft Excel
  • Knowledge of  printing/label industry preferred

PAY RATE: $13-14/hour DOE

SCHEDULE:

  • Two weeks of training - Monday-Friday 8:30am-5pm (no absences during training)
  • After training - schedule will fall between 8am and 10pm Monday-Friday and 9am-6pm on weekends

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