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Customer service/ Call Center job in Jersey City at Innova Solutions

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Customer service/ Call Center at Innova Solutions

Customer service/ Call Center

Innova Solutions Jersey City, NJ (On Site) Full-Time
$15.00 - $20.00/Hour
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Title:          Customer Service Representative

7085690920msonormal" style="line-height: 16.5pt; background: white; vertical-align: baseline;">Location:   This position is fully remote based on residential location and subject to change. Hybrid they must be based in Wilmington or Westborough.

7085690920msonormal" style="line-height: 16.5pt; background: white; vertical-align: baseline;">Duration:  12 Months temp to permanent based on performance

7085690920msonormal" style="line-height: 16.5pt; background: white; vertical-align: baseline;">Schedule: Training for the first 5 weeks will be Monday - Friday from 9:00 to 5:00 pm

7085690920msonormal" style="line-height: 16.5pt; background: white; vertical-align: baseline;">8.5 hrs a day, 30 min lunch is unpaid. After training the shift will be Monday - Friday 11:30-8 but subject to change in the near future

7085690920msonormal" style="line-height: 16.5pt; background: white; vertical-align: baseline;">

7085690920msonormal" style="line-height: 16.5pt; background: white; vertical-align: baseline;">Pay rate: $20/hr on W2

7085690920msonormal" style="line-height: 16.5pt; background: white; vertical-align: baseline;">

7085690920msonormal" style="line-height: 16.5pt; background: white; vertical-align: baseline;">Job Details:

  • 7085690920msonormal" style="margin-left: -18.0pt; line-height: 16.5pt; mso-list: l0 level1 lfo1; background: white; vertical-align: baseline;">Provide quality customer service and support Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
  • 7085690920msonormal" style="margin-left: -18.0pt; line-height: 16.5pt; mso-list: l0 level1 lfo1; background: white; vertical-align: baseline;">Provide product knowledge and technical assistance as necessary.
  • 7085690920msonormal" style="margin-left: -18.0pt; line-height: 16.5pt; mso-list: l0 level1 lfo1; background: white; vertical-align: baseline;">Respond to customer inquiries. Enter information in a computerized database.

Requirement:


  • 7085690920msonormal" style="margin-left: -18.0pt; line-height: 16.5pt; mso-list: l0 level1 lfo1; background: white; vertical-align: baseline;"> High school diploma or equivalency is required.
  • 7085690920msonormal" style="margin-left: -18pt; line-height: 16.5pt; background: white; vertical-align: baseline; text-align: left;">Knowledge of Microsoft Teams.
  • 7085690920msonormal" style="margin-left: -18pt; line-height: 16.5pt; background: white; vertical-align: baseline; text-align: left;">Have proper Internet connection at home.
  • 7085690920msonormal" style="margin-left: -18pt; line-height: 16.5pt; background: white; vertical-align: baseline; text-align: left;">Tech savy
  • 7085690920msonormal" style="margin-left: -18pt; line-height: 16.5pt; background: white; vertical-align: baseline; text-align: left;">Handle many inbound and outbound calls to customers and clients.

Recommended Skills

  • Customer Service
  • Databases
  • Problem Solving
  • Service Quality
  • Telephone Call Reception Management
  • Technical Support
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