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Help Desk Analyst

Townsend & Associates Tampa, FL Contractor
$52,333.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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Help Desk Analyst

Description:  The Scientific Desk is a specialty desk providing application support to our Research and Development community.

Help Desk Analyst

Help Desk Analyst

W2 ONLY!!!

Qualifications:

  • Two year technical degree or equivalent work experience in a corporate environment.
  • Certified in 1 or more of the following: HDI, CompTIA A+ and/or Microsoft Certified Professional.
  • Excellent customer service and phone skills.
  • Ability to explain technical information to non-technical clients.
  • Experience creating, utilizing and maintaining knowledge articles.
  • Demonstrated ability to learn new skills and apply the knowledge.
  • Strong analytical skills with advanced experience troubleshooting and resolving Windows 7, Microsoft Office 2013, Adobe, Java, Internet Explorer, Chrome, VPN, other 3rd party as well as in house applications.
  • Handles problems that are complex, unknown and new with confidence.
  • Excellent understanding of Service Desk Operations; including tools, processes and methodologies.
  • Familiar with using ACD systems such as Cisco Finesse.
  • Experience using Helpdesk software such as Service Now.
  • Bi-Lingual is preferred with the ability to read, write and speak fluently any of the following languages: Spanish, French or Portuguese but not required.

Help Desk Analyst

Recommended skills

Spanish Language
Portuguese (Language)
French Languages
Telephone Skills

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$52,333
Avg. Yearly Salary
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Job ID: 17-02073

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