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Company Contact Info
351 East La Habra Boulevard
La Habra, CA 90631
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Customer Service Representative
PrideStaff • La Habra, CA
Posted 1 month ago
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PrideStaff is a national staffing agency looking for eager and ready workers. With many opportunities and long term assignments in your local area. Currently seeking a Customer Service Representative. Don't miss out on this great opportunity! Apply today!Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build lasting relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right tools and methods
- Meet customer service team sales targets and call quotas
- Handle customer complaints, provide solutions and alternatives within specified time limits; follow up to ensure a resolution was met
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication guidelines, procedures and policies.
- Go the extra mile to engage customers
- Experience in customer support or experience as a client service representative
- Track record of exceeding quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of individuals
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively