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Customer Service Representative

Oriskany, NY Full-Time
$13.13/ hour
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JOB SUMMARY: CUSTOMER SERVICE REP FOR HEALTHCARE CORPORATION


  • Inbound customer service for Group Life policies.
  • Daily accountability for quality, time management and customer experience.
  • Hours of operation for Group Life are 8am-11pm EST.
  • Provide service and information to customers regarding products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions.
  • This position may also support campaigns to increase revenue, generate sales and conserve existing assets.
  • Responsibilities include:
  • Provide service to customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
  • Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
  • Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
  • Efficiently access multiple electronic systems and LAN/PC to provide complete response;
  • Work at all times to enhance and strengthen the relationship between the customer and The Company; Support special campaigns as needed, or if solicited by the customer;
  • Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
  • Skills required include:
  • Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations;
  • Excellent oral & written communication skills; Superior telephone etiquette;
  • Excellent listening skills and ability to articulate ideas;
  • Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of The Company;
  • Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
  • Strong organizational skills; Strong ability to multi-task;
  • Demonstrated ability to manage stress; Basic computer skills;
  • Ability to “think out of the box” to generate innovative process improvements;
  • Strong solid math and analytical skills; Ability to work various shifts within hours of operation.
  • Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it.
  • Previous Call Center experience preferred
  • Responsible for taking incoming calls about life coverage should be able to interact with customer
  • They will be trained on Tech, customer service exp is must have but would prefer to see call center experience.

Job details and how to apply:


  1. This is a 4-month assignment with a top healthcare insurance Company.
  2. Salary $13.13/ hour
  3. Medical and 401K benefits after 60 days and MORE!!
  4. Monday-Friday day shift
  5. Located in Oriskany, NY
  6. EOE
  7. If interested in this opportunity and to be considered, please email an updated, professional resume in Word or a PDF version to National Recruiting Manager, Ishana Lennard at Email blocked - click to apply.

Thank you for reading this ad and Good Luck in your job search!

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Communication
Customer Service
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Customer Service Representative
$13.13/ hour
Estimated Salary: $70K
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Job ID: 148349-1

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