JOB SUMMARY: CUSTOMER SERVICE REP FOR HEALTHCARE CORPORATION
Inbound customer service for Group Life policies.
Daily accountability for quality, time management and customer experience.
Hours of operation for Group Life are 8am-11pm EST.
Provide service and information to customers regarding products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions.
This position may also support campaigns to increase revenue, generate sales and conserve existing assets.
Provide service to customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
Efficiently access multiple electronic systems and LAN/PC to provide complete response;
Work at all times to enhance and strengthen the relationship between the customer and The Company; Support special campaigns as needed, or if solicited by the customer;
Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
Skills required include:
Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations;
Excellent oral & written communication skills; Superior telephone etiquette;
Excellent listening skills and ability to articulate ideas;
Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of The Company;
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
Strong organizational skills; Strong ability to multi-task;
Demonstrated ability to manage stress; Basic computer skills;
Ability to “think out of the box” to generate innovative process improvements;
Strong solid math and analytical skills; Ability to work various shifts within hours of operation.
Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it.
Previous Call Center experience preferred
Responsible for taking incoming calls about life coverage should be able to interact with customer
They will be trained on Tech, customer service exp is must have but would prefer to see call center experience.
Job details and how to apply:
This is a 4-month assignment with a top healthcare insurance Company.
Salary $13.13/ hour
Medical and 401K benefits after 60 days and MORE!!
Monday-Friday day shift
Located in Oriskany, NY
If interested in this opportunity and to be considered, please email an updated, professional resume in Word or a PDF version to National Recruiting Manager, Ishana Lennard at Email blocked - click to apply.
Thank you for reading this ad and Good Luck in your job search!
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