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Customer Service Representative

The Mom Project West Hollywood Contractor
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Company Industry:  Retail

Opportunity: The Mom Project is helping to source candidates for the above client who is looking for a Customer Service Representative
Commitment Level:  20 hours per week, 99% remote, contract through December 2019.



The Mom Project is excited to partner with our client, a skincare beauty brand located in Los Angeles, California. They are looking for a Customer Service Representative to join their growing team! You will embrace a customer-first outlook and create a memorable customer experience through exceptional, personal service. You’ll instill a commitment to go above and beyond in every customer communication, whether on-site, in email, on social, or through text message. This role has the opportunity to become permanent in the LA area.


Responsibilities:

Customer Service
-Maintain an understanding of the brand and all its products to educate, provide assistance, answer questions, and facilitate sales for our customer
-Manage all potential customer inquiries related to order fulfillment - e.g. order management, returns processes, and fraud detection
-Think creatively on ways to optimize each customer’s experience and brainstorm with cross-functional teams effective solutions for existing issues
-Respond to customer correspondence in a timely manner, involving key team members and departments as necessary
-Maintain brand voice and a positive, friendly demeanor in all customer communications
-Track, analyze, and report on customer satisfaction and feedback trends, making recommendations for improvements



Qualifications:
-Passion for and extensive knowledge of skincare
-Excellent interpersonal, listening, and written and verbal communication skills
-Strong grammar, spelling, and proofreading skills
-Strong time management and prioritization skills
-Critical attention to detail and accuracy
-Able to work independently in a fast-paced environment
Work well under pressure and maintain composure during difficult customer interactions
Proactive team player with a willingness to “get hands dirty”
Customer service experience in the consumer goods e-commerce space
Experience working with Zendesk
Experience working in Shopify or another e-commerce platform and CRM tracking software
Must be positive, kind, patient, and love to serve people

Company Industry:  Retail

Opportunity: The Mom Project is helping to source candidates for the above client who is looking for a Customer Service Representative
Commitment Level:  20 hours per week, 99% remote, contract through December 2019.



The Mom Project is excited to partner with our client, a skincare beauty brand located in Los Angeles, California. They are looking for a Customer Service Representative to join their growing team! You will embrace a customer-first outlook and create a memorable customer experience through exceptional, personal service. You’ll instill a commitment to go above and beyond in every customer communication, whether on-site, in email, on social, or through text message. This role has the opportunity to become permanent in the LA area.


Responsibilities:

Customer Service
-Maintain an understanding of the brand and all its products to educate, provide assistance, answer questions, and facilitate sales for our customer
-Manage all potential customer inquiries related to order fulfillment - e.g. order management, returns processes, and fraud detection
-Think creatively on ways to optimize each customer’s experience and brainstorm with cross-functional teams effective solutions for existing issues
-Respond to customer correspondence in a timely manner, involving key team members and departments as necessary
-Maintain brand voice and a positive, friendly demeanor in all customer communications
-Track, analyze, and report on customer satisfaction and feedback trends, making recommendations for improvements



Qualifications:
-Passion for and extensive knowledge of skincare
-Excellent interpersonal, listening, and written and verbal communication skills
-Strong grammar, spelling, and proofreading skills
-Strong time management and prioritization skills
-Critical attention to detail and accuracy
-Able to work independently in a fast-paced environment
Work well under pressure and maintain composure during difficult customer interactions
Proactive team player with a willingness to “get hands dirty”
Customer service experience in the consumer goods e-commerce space
Experience working with Zendesk
Experience working in Shopify or another e-commerce platform and CRM tracking software
Must be positive, kind, patient, and love to serve people

Recommended skills

Friendliness
Order Fulfillment
Customer Satisfaction
Sales
Customer Communications Management
Verbal Communication

Location

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$38K
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Customer Service Representative
Estimated Salary: $65K
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At The Mom Project, we're committed to helping women remain active in the workforce in every stage in their journey and we're proud to work with employers who are committed to designing and supporting a better workplace.

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