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Customer Care Specialist job in Melrose Park at Interlake Mecalux

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Customer Care Specialist at Interlake Mecalux

Customer Care Specialist

Interlake Mecalux Melrose Park, IL Full Time
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Job Description:

The Customer Care Specialist role is responsible is for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.

Responsibilities:

  • Resolve customer calls and emails in a timely manner

  • Receive, process, and respond to inquiries regarding pricing, order status and changes, product availabilities and product information

  • Process all incoming requests for shipment information from both internal and external

  • Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments

  • Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA’s, or other remedies as deemed appropriate by management

  • Confer with other internal departments to resolve customer issues or complaints

  • Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time

  • Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

  • Manage claims with freight companies and customers

  • Complete regularly scheduled or ad hoc reports using SAP and MS Excel

  • Grow with us: Teach and train new associates as they join the company

Minimum requirements:
  • Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision

  • Understanding of what it takes to provide good customer service

  • Ability to follow through on complex/technical projects requiring extensive research

  • Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines

  • Advanced MS Office skills

Recommended Skills

  • Account Management
  • Communications
  • Customer Service
  • Microsoft Excel
  • Microsoft Office
  • Sap
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