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Customer Service Representative at

Customer Service Representative

Seattle, WA Full Time
$19.00 - $22.00/Hour
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Accounting Principals is currently seeking a Call Center Representative with at least 1 year of experience for a full-time position at an established Settlement Administration firm in Seattle, WA. This is a great in office contract-to-hire role that offers the opportunity to work with a result-oriented and dedicated team.

 

·         Type: Contract-to-hire

·         Pay Rate: $19.00-$22.00 depending on experience

 

Responsibilities

·                    Answering inbound calls and chats from customers professionally and responding to customer inquiries and complaints.

·                    Completing call notes and call reports as necessary and updating them in the CRM.

·                    Providing customers with the organization’s service and product information.

·                    Identifying, escalating priority issues, and reporting to the high-level management.

·                    Obtaining and evaluating all relevant data to handle complaints and inquiries.

·                    Other duties as assigned.

 

Education and Experience

 

·         Customer Service or previous professional phone experience a plus

·         Ability to work full-time with availability to work overtime, if necessary.

·         Ability to interact with potential claimants in a professional, respectful, and articulate manner over the phone

·         Exceptional attendance and punctuality, dependable, strong work ethic, and professionality

·         Associate Degree Preferred; Financial Knowledge is a plus

 

If you’re interested in this Customer Service Representative role in Seattle, WA, please send your resume to [ Email address blocked ] - Click here to apply to Customer Service Representative for immediate consideration!

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended Skills

  • Customer Service
  • Operate Cash Register
  • Retention Management
  • Promote Customer Loyalty Plan
  • Clerical Works
  • Attentive
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