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Company Contact Info

  • Indianapolis, IN 46242
  • Branden Camp -

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BI Support Analyst

Pinnacle Partners, Inc • Indianapolis, IN

Posted 1 month ago

Job Snapshot

Experience - 1 years
$0 - $90,000/Year
Other Great Industries
Information Technology

Job Description

BI Support Analyst

Up to $90k per year


Pinnacle Partners is assisting our client in search for a BI Support Analyst located in the Indianapolis area. This successful resource will be responsible for driving the self-service model that is being implemented. This individual will be in a customer facing role handling tickets and responding to business user’s requests to troubleshoot issues.



  • Respond to incidents and create appropriate response

  • Monitor all incoming service requests

  • Partner with the respective Service Owners prioritize incoming work and participate in resource planning as needed

  • Ensure tickets are worked timely and customers are communicated to appropriately

  • Be aware of all work in the pipeline, including up to the minute status of items

  • Identify best practices to improve efficiency and overall quality of services delivered by the team

  • Collaborate with technical resources to build, curate, and/or extend Business Intelligence Center of Excellence and Knowledge Base

  • Engage with consumers to develop and grow business analytics across the organization

Job Requirements



  • 3+ years’ experience working as Business Analyst in a business intelligence capacity

  • SQL databases experience

  • Performing root cause analysis on internal and external data and processes answering specific business questions and identify opportunities for improvement

  • Advanced ability to report and visualize data


  • ETL and data pipeline experience

  • Advanced SQL knowledge and working with relational databases, query authoring (SQL)

  • Object-oriented/object function scripting language (Python, Java, C++, Scala, R, etc.)

  • Tableau and/or Cognos experience


This position is a direct hire with a salary up to $90k per year, based on experience. They offer benefits including full medical, 401k match, PTO, great work life balance, and other soft benefits.

Job ID: BC493061423
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