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  • Mount Laurel, NJ 08054

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Cloud Operations Process and Compliance Manager

QAD Inc. • Mount Laurel, NJ

Posted 21 days ago

Job Snapshot

Full-Time
Computer Software
Management

Job Competition

2

Applicants

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Job Description

Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes. Since 1979, QAD has provided solutions and services for customers in the automotive, consumer products, food and beverage, high technology, industrial and life sciences industries so they can better align daily operations with their strategic goals. We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: The Effective Enterprise.

As a Cloud Operations - Process and Compliance Manager you will lead the implementation and execution of the global strategy related to the processes and procedures of the Cloud Ops business plan/objectives. You will provide leadership and oversight around the Cloud data and security process and disciplines. You will be responsible for driving industry best practice and compliance frameworks and utilizing and educating the organization in LEAN evidence-based decision making and problem-solving techniques such as root cause analysis (RCA), DMAIC analysis, evidence-based risk analysis and others; drive and document continuous improvement actions and results. You will drive an ITIL based framework for supporting the Change Management and Major Incident Management to optimize the performance of the global Cloud Operation Team. You will facilitate the design and implementation of standard process documentation repository strategy and execution as well as the QDPS Cloud Standard Operation Process documentation. You will also expand the reach of the Cloud business by designing, selecting and compliance auditing of the Cloud Franchise delivery model. 

Essential Job Functions:
  • Partnering with the VP of Cloud Operations and management team, contribute to Service Delivery Center strategy. Identify operational weaknesses, document these and plans to improve based on Lean/ Six Sigma methodologies. This will include training development and delivery. Plan, facilitate and document operational meetings. Establish/ maintain relationship processes with various groups/departments. Facilitate the creation of any new process documentation and revise existing documentation as necessary.
  • Lead a team of Security, Compliance and Change Control professionals. Provide and communicate business and performance goals, provides leadership around key development topics.
  • Facilitate and lead the continued compliance and recertification for ISO 20000 and ISO27001 as well as PCI DSS, SSAE 16 and CSA STAR including communication, training, status updates and project planning for successful certification and continuous recertification.
  • Facilitate the development and progress of the Tools required for the success of the Cloud Operations Team. Tools include the Cloud Operations Portal as well as the QMS System and Documents under the compliance framework as well as the annual compliance audits.
  • Oversee and manage the Cloud Franchise – Audit Program including the audit and approval of Cloud Franchise delivery partners.
  • Assist Sales Teams with Request for Proposal (RFP) in the area of security and compliance

Job Requirements

Position Requirements:
  • BS in Business or Information Technology or relevant work experience
  • Minimum 10 years in preferably a technology environment with demonstrated process development, implementation and organizational compliance, and change management orientation
  • Expert level knowledge of ISO 20000 and ISO 27001 required. Must have participated in one or more projects involving ISO 27001 or SOX related audits
  • LEAN, ITIL certification and/or designation desired
  • Proficient in Microsoft Office and Google Apps Suites

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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