Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Technical Support Specialist job in Louisville at Stoll Keenon Ogden

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Technical Support Specialist at Stoll Keenon Ogden

Technical Support Specialist

Stoll Keenon Ogden Louisville, KY Full-Time
Apply Now

Create Job Alert.

Get similar jobs sent to your email

Title

Technical Support Specialist

Description

Provide Tier I and II technical assistance to end users by answering questions and troubleshooting issues. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve using remote connectivity software and may require that the individual give hands-on help at the desktop level all while relying on knowledge and professional discretion to achieve goals. After hours rotation schedule and travel to all office locations is required.

Operational Management

Field incoming help requests from end users via both telephone and Help Desk Software in a courteous manner.

Provide support for firm software (Office, eDoc DM, CMS, PDF Converter, Change Pro, etc.)

Provide support for firm hardware (PC’s, phones, printers, copiers, digital dictation devices)

Assist attorneys/paralegals in resolving issues with their owned devices

Prioritize issues, escalate when needed.

Record, track, and document in the Help Desk Software all actions taken.

Learn appropriate software and hardware used and supported by the firm.

Perform hands-on fixes at the desktop level.

Test fixes to ensure problem has been adequately resolved.

Perform post-resolution follow-ups to help tickets with the end user to verify completion.

Keep a supply of Imaged Machines on Hand.

Provide on hand support for all Video and Telecommunications Conference Meetings.

Maintain inventory for printers and copiers both black and white and color.

Perform related duties consistent with the scope and intent of the position.

Knowledge & Experience

Advanced knowledge of basic computer hardware including PCs, Laptops and Printers.

Experience with desktop operating systems including all versions of Windows and working knowledge of Mac OS.

Extensive application support of the Microsoft Office Suite.

Working knowledge of AD, i.e. – users, groups, computers, domain, etc.

Experience with mobile devices – iPhones, iPads

Must have worked with remote access software such as Citrix.

Working knowledge of wireless connectivity across devices.

Good understanding of the organization's goals and objectives.

Exceptional written and oral communication skills.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills with strong documentation skills.

Personal Attributes

Ability to conduct research into a wide range of computing issues as required.

Ability to absorb and retain information quickly.

Ability to present ideas in user-friendly language.

Highly self-motivated and directed.

Keen attention to detail.

Proven analytical and problem-solving abilities.

Ability to prioritize and execute tasks in a high-pressure environment.

Exceptional customer service orientation.

Experience working in a team-oriented, collaborative environment.

Travel

Travel occasionally to perform on-site assistance between all offices, Evansville, Indianapolis, Lexington, Frankfort, Louisville

  • Field incoming help requests from end users via both telephone and Help Desk Software in a courteous manner.
  • Provide support for firm software (Office, eDoc DM, CMS, PDF Converter, Change Pro, etc.)
  • Provide support for firm hardware (PC’s, phones, printers, copiers, digital dictation devices)
  • Assist attorneys/paralegals in resolving issues with their owned devices
  • Prioritize issues, escalate when needed.
  • Record, track, and document in the Help Desk Software all actions taken.
  • Learn appropriate software and hardware used and supported by the firm.
  • Perform hands-on fixes at the desktop level.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help tickets with the end user to verify completion.
  • Keep a supply of Imaged Machines on Hand.
  • Provide on hand support for all Video and Telecommunications Conference Meetings.
  • Maintain inventory for printers and copiers both black and white and color.
  • Perform related duties consistent with the scope and intent of the position.

Recommended skills

Client Rapport
Complex Problem Solving
Requirement Prioritization
Questioning Skills
Interpersonal Skills
Scheduling
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.