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Account Manager

Production Solutions Vienna Full-Time
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Account Manager, Direct Mail – Production Solutions 

Production Solutions is an industry leader and expert in direct mail production management. Working as an Account Manager, you will be an essential part of our team. We offer telecommuting options or you can work from our office located close to Tyson’s Corner. Either way, the result is the same – a challenging and rewarding career with an employer who genuinely cares, and a leadership team that is driving the company towards an even brighter and more exciting future.

At Production Solutions, we are bold and resourceful. Solving problems and husting for our clients as well as for each other is what we love to do. We listen, understand, strategize, create, and execute direct mail campaigns within annual fundraising programs.

Working on multiple projects from start to finish, you will expertly manage the specific needs of your clients averting preventable issues, problem solving and navigating through potential minefields with efficiency and ease. Our environment is fast-paced with frequently changing priorities and deadlines. Each new project will increase your familiarity with the client’s business and enable you to fully address their needs. In return, your clients will rely on your depth of knowledge and will look to you to manage the full cycle of future engagements as they trust your expertise. Working both independently and with a team of colleagues, you will be afforded the tools and resources necessary to succeed. 

During 25 years of serving the nonprofit and commercial sectors, we have refined a production management model that is an industry-standard. Our staff is a collection of highly talented direct marketing and implementation professionals, and forward-thinkers, ready to solve problems and eager to apply new ideas. We pair our diverse expertise in direct mail with one very distinctive approach. A people-focused approach. We’re all about inspiring the people who work here, igniting their passion, and constantly growing the skills they bring to the task.

At Production Solutions, we save time, improve results without increasing costs. We’re immensely proud of what we’ve achieved and even more excited about our future.

Essential Responsibilities of the Account Manager 

  • Point of contact for clients; producing client satisfaction and retention using responsiveness and ease of process.
  • Manage production efforts and facilitate direct mail campaigns from inception to mailing and delivery in an organized and detail-oriented manner, ultimately producing the finished products to match the client’s source documentation and information.
  • Follow core compliance SOP’s and QC procedures; utilize checklists and other company service processes, activities and operational systems.
  • Ensure all client requirements are understood and translated into measurable and effective communication to all necessary end-users.
  • Conduct competitive bidding, procurement, price negotiations, and budgeting.
  • Interpret and review client’s mailplan and source documents to write data processing specifications, personalization, and mailshop instructions.
  • Manage project schedules and meet deadlines: set, synchronize and drive schedules in cooperation with the client, internal team and external suppliers.
  • Perform multistage QC procedures, including print proofs, press approvals, data processing, editing, and additional value-added checking (fact-checking).
  • Manage artwork, work orders, proofs, change orders and obtain approvals. Accurately and quickly update all documents, departments, vendors, suppliers, and client throughout the project.
  • Monitor mailing progress through proprietary metrics and USPS contacts for applicable clients.
  • Analyze print, data and mailing for efficiency and to reduce costs; negotiate lower prices through gang or program pricing, cost savings recommendations and ongoing discussions with suppliers and internal departments.
  • Liaison with management, internal departments, and vendors/suppliers to troubleshoot problems and provide innovative solutions.
  • Conduct multiphase billing; coordinate cost documentation, invoicing, and postage reconciliation for accurate final billing.
  • Cross-train on other client accounts for team members on leave of absence or vacation.


Qualifications & Skills of the Account Manager 

  • Experience in the direct mail industry including printing/mailing industry terminology.
  • Experience providing production management and customer service to multiple clients.
  • Proven record of working independently and efficiently on multiple projects while meeting deadlines.
  • Strong customer service skills and proven ability to develop and maintain strong working relationships with internal staff and outside partners/vendors.
  • Available when necessary to work outside of normal business hours.
  • Proficient use of a database system.
  • Excellent proofing skills.
  • Strong Microsoft Office skills.
  • Excellent written and verbal communication skills.
  • Familiarity with pricing, proposals, billing, and postage reconciliations.
  • Working knowledge of printing methods, data processing, personalization, and mail shop operations.


What’s Attractive to the Right Account Manager Candidate?

  • We invest time and effort in our staff and provide gold standard training and learning programs.
  • You will have the option to work from our offices in the well-located Tyson’s Corner area of Northern Virginia or telecommute from the comfort of your own home.
  • You’ll own your accounts and projects from start to finish with the resources available to help you succeed.
  • This is a challenging, rewarding role with potential for upward mobility and professional growth.
  • We believe breakthrough results come from inspired people, ambitious thinking, impeccable service, and a spirit of working together.
  • We want you to succeed. You’ll have lots of support – we work in close-knit teams where everyone will pitch in and help each other.


Employee Benefits

We have a highly competitive benefits package: full major medical/dental/vision plans (coverage starts the 1st day of the month following your start date), life insurance, short term disability coverage, long term disability, paid holidays, 10 days accrued vacation (for first two years, and begin accruing 15 days per year at beginning of third year), option to carry 5 vacation days over per calendar year, 8 days sick allowance, 2 personal days, day off for your birthday, optional flex-spending account, 401(k) plan, phone ($50 max), and health club reimbursement (up to $40/month for certified health clubs). 


To Apply for the Account Manager position:

You can apply by simply emailing your resume to  hr@psmail.com with PS – Account Manager / 2019-06" in the subject line of the email.

LA Associates, and Production Solutions is an equal opportunity employer and does not discriminate in hiring or employment based on race, color, religion, national origin, citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristics protected by applicable federal, state or local laws, regulations or ordinances.  We are committed to diversity in the workplace and promote a drug-free environment.


KEYWORDS:  Account manager, senior account manager, facilitate direct mail, mail campaigns, SOP’s, QC procedures, bidding, price negotiations, negotiating, budgeting, schedules, deadlines, print proofs, press approvals, data processing, QC procedures, work orders, vendors, suppliers, invoice, billing, direct mail,  Mail shop, mailshop, direct mail, intelligent mail, advertising mail, admail, bulk mail, catalogs, publications, postal systems, direct mail, direct mail group, mailers, mail marketing, printing and mailing service, fulfillment, publishing, mail house, screen printing, marketing materials, direct mail, production manager, marketing and advertising, direct mail production, direct marketing professional, prepress, printing, direct mail production, packaging, logistics, branding & identity, layout & composition, design, print production, lettershop, letter shop, full color printing, account manager, account assistant, senior account manager.

Skills required

Business Development
Negotiation
Customer Relationship Management
Resolve Customer Issue
Sales Management
Achieve Client Need

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Job ID: 2019-06

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