The Learning Management System ( LMS) Coordinator under general supervision, manages support and process for day-to-day operational administration and technical support, i.e. the administration, documentation, tracking, reporting, delivery of educational courses, training or learning programs within LMS.

· Manages the day-to-day operational administration and technical support in use of LMS

· Facilitate employee training and to assure that employees are trained within appointed time frames

· Conduct training on how to utilize LMS and responses to customer support questions related to the LMS

· Oversee and manages the enrollment process for training

· Administer reports as required that tracks results of employee’s status and completion of courses

· Collects and analyzes employee/customer feedback and follows-up where appropriate to assess end user satisfaction with the LMS

· Communicate LMS issues and updates to end users

· Audit and monitor data integrity within LMS

· Performs proactive ongoing evaluations of LMS and related processes to identify areas in need of improvement

· Identify, recommend, test, and support implementation of LMS and solutions to improve system capabilities

· Monitor LMS for upgrades, patches, enhancements, testing, validation, and performance of the system

· Manage, respond, and escalate to management LMS or Training issues in a timely manner