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Customer Engagement Center Coordinator

Holman Automotive Houston Full-Time
$0.00 - $18.00 / hour
Apply Now

Business Development Center - Sales Coordinator

Who are we?

Holman Automotive Group was founded on family values with a passion for customer satisfaction. Our success and ability to provide an outstanding customer experience for over 90 years is due to our most valuable resource…our employees. Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come. Find out how…Apply Today!

We are currently seeking a qualified Senior Sales Coordinator to work in our recently launched Customer Engagement Center (CEC) in Houston. Candidates must have a strong work ethic and have a proven track record of lead management performance excellence.

What will you do?

  • Execute BDC campaigns in accordance with CEC strategies
  • Create appointments for vehicle sales utilizing advanced skillset with text, phone and email messaging
  • Perform in line with Holman lead management ‘best practice’ benchmarks
  • Create an outstanding customer experience
  • Utilize our Customer Relationship Management platform (CRM) for all activity

Job Type: Full-time

Requirements:

  • High School diploma or equivalent
  • Industry knowledge
  • Automotive experience
  • 2-3 years lead management experience
  • Proven track record of lead management performance excellence
  • Career minded, positive, ‘go-getter’

Skills required

Customer Service
Drive Consumer Demand
Create Memorable Experience
Perform Demonstration
Hypothesize Implicit Need
Hypothesize Expectation
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Holman Automotive was founded in 1924, when Steward C. Holman signed a contract with Ford Motor Company to become the area dealer in Merchantville, NJ. The dealership sold Model T, Model A, and the first V-8 models during its early years. Today, Holman Automotive consists of 38 dealership franchises located throughout the United States. Among the 38 dealership franchises, 14 are due to a recent acquisition of the Kuni Automotive group based out of the Pacific Northwest.

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