Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
Missing Translation: eu_consumer_core.job_alert.duplicate_alert
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
IT Support Technician at Titan Professional Resources

IT Support Technician

Titan Professional Resources Oklahoma City, OK, OK Full-Time
Apply Now

Create Job Alert.

Get similar jobs sent to your email

Further your Information Technology career in Oklahoma City! This organization actively supports continued education and offers major perks. If you have 2-3 years of help desk or desktop support experience, apply today for this ultimate growth opportunity. 


Responsibilities:

  • Provide technical software, hardware and network problem resolution to customer end-users by performing question / problem diagnosis and guiding users through step-by-step solutions
  • Act as the initial or second-level contact for all end-users that need technical support
  • Answering the help desk phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate
  • Assist less experienced team members with technical problems
  • Clearly communicate technical solutions in a user-friendly professional manner and assist junior and senior technicians as needed
  • Follow defined procedures and policies to resolve recurring issues
  • Escalate or involve senior technicians on more sensitive or complex end-user problems

Requirements:


  • Intermediate understanding of desktop operating systems, various software applications and PC/Server/Network hardware
  • Intermediate understanding of principles and theories of network systems and management
  • Intermediate understanding of Internet technologies and products
  • Intermediate understanding of electrical safety procedure
  • 2-3 years of technical work experience or equivalent education 
  • At least two relevant certifications (A+, Network+, etc) or equivalent experience

Responsibilities:

  • Provide technical software, hardware and network problem resolution to customer end-users by performing question / problem diagnosis and guiding users through step-by-step solutions
  • Act as the initial or second-level contact for all end-users that need technical support
  • Answering the help desk phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate
  • Assist less experienced team members with technical problems
  • Clearly communicate technical solutions in a user-friendly professional manner and assist junior and senior technicians as needed
  • Follow defined procedures and policies to resolve recurring issues
  • Escalate or involve senior technicians on more sensitive or complex end-user problems

Recommended skills

A+
Desktop Support
Help Desk
It
Phone Support
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 1146

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.