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General Manager - Burlington IA

Staples Burlington IA Full-Time/Part-Time
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Position Summary: 

 

Establish and maintain an environment to support and strengthen our Staples brand. The store leader is responsible for creating a culture focused on the differentiated customer experience through building a best in class team and delivering profitable sales and margin.

 

General Purpose:

 

Leadership, People Development, Customer Service, Operations, Results, Sales Management

 

Role Qualifications:

  • Model the way  to establish and create a customer centric environment
  • Proven track record of leading a team to strengthen and support our small business customer
  • Teach and reinforce behaviors that result in managers and associates delivering exceptional sales & service results
  • Experience working with a consultative selling environment that provides a total solution to all customers
  • Experience leading a team committed to operational excellence to drive profitable YOY sales and margin
  • Champion of  Staples values; Own it, Say it like it is, Be Caring, keep it simple, and Work together

Position Responsibilities:

  • Leadership: Lead a team of managers & associates focused primarily on the small business customer through teaching, coaching and inspiring. Fosters a sense of energy, ownership and personal commitment
  • People Management: Pursue, attract, coach and retain talented candidates for key roles. Is responsible to ensure that the store culture embodies Staples values and is commitment to the community.  Leveraging ideas and best practices from the team to ensure results
  • Selling & Customer Service: Champions a consultative and customer centric environment. Coaches every manager & supervisor to create a culture of consultative selling and total solutions while focused on the customer’s needs. Holds services manager accountable for coaching and developing their team to deliver on the same model
  • Store Operations/Results: Holds themselves and the team accountable for flawless execution of operational excellence. Driving profitable sales and margin while reducing variability and improving performance YoY

Essential Skills and Experience:

  • Leadership: Inspire Passion, Develop team Capabilities, Influence others
  • People Management: Build Relationships, Demonstrate adaptability, Value diversity and inclusion
  • Selling & Customer Service: Focus on service, Foster open communication, Drive for results
  • Store Operations/Results: Analysis, Planning, Financial Acumen
    Qualifications

Basic Qualifications:

  • High School diploma or equivalent
  • One year progressively responsible store management experience in a retail environment as a General or Store Manager

Preferred skills and experience:

  • Bachelor’s Degree in Business Administration or related field
  • Three to five years progressively responsible store management experience in a retail environment
  • Previous experience working within a small business network preferred

Reporting to this person: 

  • Services Manager, Shift Supervisor, Inventory Specialist, Sales & Service Manager


Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Basic Qualifications:

  • High School diploma or equivalent
  • One year progressively responsible store management experience in a retail environment as a General or Store Manager

Preferred skills and experience:

  • Bachelor’s Degree in Business Administration or related field
  • Three to five years progressively responsible store management experience in a retail environment
  • Previous experience working within a small business network preferred

Skills required

Customer Relationship Management
Provide Direction
Provide Actionable Feedback
Decision Making
Resolve Complaint
Performance Management
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Staples, Inc. (Staples) is an office products company. Staples, Inc. and its subsidiaries are engaged in providing a range of office products, including supplies, technology, furniture and business services. The Company operates three business segments: North American Delivery, North American Retail, and International Operations.

The Company?s North American Delivery segment consists of three businesses: Staples Business Delivery, Quill and Contract. During the fiscal year ended January 31, 2009 (fiscal 2009), its North American Retail segment consisted of 1,835 stores throughout the United States and Canada. Its International Operations operates under various names in 25 countries in Europe, Asia, South America and Australia.

In July 2008, Staples completed the acquisition of Corporate Express N.V., one of the suppliers of office products to businesses and institutions. As of August 22, 2008, Staples had substantial interest of 58.79% in Corporate Express Australia Limited.

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