What you will be doing as the Property Management Clerk:
Assist in leasing apartments. Prepare packets of information for prospective customers. Work closely with prospective clients to lease the unit. Review the terms and conditions of the lease, calculate security deposits/pro-rate rents, review procedures for garbage collection, etc. with each new move-in. (Ultimately signs lease and explain all rules and regulations to residents and securing signatures in all necessary documents).
Speak to residents on lease compliance issues and issues lease violation notices concerning trash, broken windows and screens, loud music etc., which detract from the curb appeal of the property. Follow up if items are not addressed timely or in the case of repeat lease violations. Refer the resident to management for possible legal action.
Greet residents coming into the property management office. Explain management policies and rules in an understandable manner. Answer questions and work to resolve resident complaints whenever possible. Assist residents with completing forms, requests for keys, lock changes, problems with neighbors.
Submit proper paperwork to set up excess utility billings and charges to residents as needed and credits to accounts. Check rent roll to confirm accuracy of payment amounts prior to accepting any rent payments. Arrange repayment plans for maintenance charge, retro active rent charges.
Set up and maintain confidential files for each household. Assist in compiling information for monthly management reports, and assist in maintaining statistical data. Review vacancy reports every day to stay abreast of available units, verify accuracy of report, process necessary corrections.
Gather appropriate data to process interim re-examinations for residents reporting changes of family composition and/or income status.
Type miscellaneous correspondence and memoranda. This may include verifying residency for landlords or financial institutions, generating letters to residents.
Maintain forms and office supplies.
What you will need as the Property Management Clerk:
A high school diploma or equivalent education.
Type at least 35 wpm after errors are deleted.
Basic knowledge word processing applications (Microsoft Word, Excel, and GroupWise).
Proficient in basic business math (addition, subtraction, multiplication, division and calculation of fractions and percentages).
Demonstrated strong telephone skills, as well as working knowledge of standard office procedures.
Working knowledge of standard office procedures.
Enjoys working with the public and must possess strong customer service skills.
Ability to work in a fast-paced environment and prioritize multiple tasks.
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