Responsibilities:

• Support provider practices in the implementation of evidence-based guidelines and/or redesign of workflows through optimization of provider EHRs
  • Assist practices to design, analyze, test, modify, document & maintain reports from practice EHRs
  • Implement processes for quality measure monitoring & reporting using a variety of EHR software
  • Validate practice quality measure results and work with practices to identify coding patterns that lead to low measures or updates required in measure constructs
  • Assist practices with vendor outreach to resolve issues as appropriate
• Provide basic end user training & support related to clinical quality reports & data
  • Work with provider services team and practices to help them learn to identify likely causes of individual issues and to run first level problem check
  • Conduct trainings for providers & practice staff around appropriate EHR documentation to improve reporting accuracy

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• Understand issues of data integrity and work to ensure data is accurate and that it meets standards of rigor for analysis and dissemination
• Maintain a working knowledge of North Carolina payment models and associated quality measures.

Requirements:

• Minimum of a four-year degree in health informatics, healthcare administration, or health related field with strong quantitative and analytical background.
• 3 years of experience that includes technical assistance experience with electronic health records; data collection, data entry and measure reporting
• 2 years of experience in quality improvement/process improvement &/or project management
• Experience working in the primary care setting preferred
• HIT certification a plus
• Expert analytical and problem-solving skills
• Basic statistical knowledge
• Ability to work independently while being accountable to a team of technical and clinical experts
• Working knowledge of standard coding sets (e.g. CPT, ICD 10)
• Experience with healthcare clinical and administrative data
• Experience with electronic health records, clinical concepts, and workflow
• Excellent writing and communication skills, with an ability to translate complex ideas into clear, easy-to-understand concepts
• Ability to present complex reports in graphical and non-technical language
• Independence, initiative, resourcefulness, and an attitude of teamwork and service
• Proficiency in Microsoft Office suite: Excel, Word, PPT, Sharepoint
• Familiarity with IHI’s Model for Improvement & PDSA cycles
• Ability to proactively and strategically prioritize multiple domains
• Ability to stimulate innovative thinking & serve as a change agent