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Customer Service Representative at

Customer Service Representative

Honolulu, HI Full Time
$30,160.00 - $37,059.00 / year
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As a Customer Service Representative , you will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation.

 

Responsibilities

  • Interact daily with customers via phone, email, and chat ensuring the customer’s inquiry is responded to and resolved
  • Tier 1 Technical Support

Required skills and experience

  • Minimum 1-year customer service experience required; 2-years preferred
  • Knowledge of mobile apps, connected devices, and digital TV technology
  • Experience with Zendesk preferred

Recommended Skills

Zendesk
Technical Support
Television
Navigation
Inquiry
Customer Service
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