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Service Writer

Sunshine Quality Solutions, LLC • Lafayette, LA

Posted 2 months ago

Job Snapshot

Full-Time
Agriculture, Landscaping
Skilled Labor - Trades, Customer Service

Job Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

  • Fields internal and external customer inquiries to the Service Department

  • Opens repair orders as directed by the Service Manager and maintains control until they are closed and invoiced

  • Maintains Service Department filing and records

  • Updates customer profiles using equipment, hours, or other information from the customer work orders

  • Maintains accessories and supplies and prepares replacement orders

  • May prepare Service Technician efficiency reports

  • Process warranty and/or product improvement claims including the computation of charges, submission and follow-up

  • Completes duties as assigned by management

  • Always conduct self so as to present a professional image of the dealership

Job Requirements

  • Basic knowledge of accounting practices

  • Ability to use standard desktop load applications such as Microsoft Office and internet functions

  • Knowledge of office procedures

  • General understanding of mechanical/technical terms is preferred

  • High School Diploma or equivalent experience

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