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Technical Support Specialist

MDI Group • Dallas, TX

Posted 30 days ago

Job Snapshot

Travel - None
Experience - 3 years
Information Technology

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Job Description

Job Description

·         Manage, resolve, and / or escalate all incoming phone calls, emails, and tickets received while maintaining the highest degree of professionalism and service.

·         Respond to all Associate requests in a timely a professional manner.

·         Provide technical support to Game System, F&B POS, Windows OS, and any network troubleshooting.

·         Document issues, troubleshooting, and resolution within ticketing system.

·         Determine severity of issues and prioritize resolution

·         Assist in developing internal documentation to support new features and procedures for product enhancement.

·         Proactively following up on all open issues.

Job Requirements

Skill Requirements

·         Excellent customer service skills

·         MS Windows desktop operating system, Android, and iOS Support

·         Helpdesk ticketing system(s) and incident lifecycle

·         Remote tools for virtual support

·         Network printing troubleshooting skills

·         Analytical thinking

·         Office 365 Administration experience

·         Written and verbal communication skills

·         Time Management

·         The thirst for knowledge. 

·         Create documentation

·         Willingness to work flexible hours / weekend hours

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