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Company Contact Info
- Dallas, TX
- Temoc Sanchez
- Phone: 214-231-7491
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Technical Support Specialist
MDI Group • Dallas, TX
Posted 30 days ago
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· Manage, resolve, and / or escalate all incoming phone calls, emails, and tickets received while maintaining the highest degree of professionalism and service.
· Respond to all Associate requests in a timely a professional manner.
· Provide technical support to Game System, F&B POS, Windows OS, and any network troubleshooting.
· Document issues, troubleshooting, and resolution within ticketing system.
· Determine severity of issues and prioritize resolution
· Assist in developing internal documentation to support new features and procedures for product enhancement.
· Proactively following up on all open issues.
· Excellent customer service skills
· MS Windows desktop operating system, Android, and iOS Support
· Helpdesk ticketing system(s) and incident lifecycle
· Remote tools for virtual support
· Network printing troubleshooting skills
· Analytical thinking
· Office 365 Administration experience
· Written and verbal communication skills
· Time Management
· The thirst for knowledge.
· Create documentation
· Willingness to work flexible hours / weekend hours