Performs general clerical and scheduling duties, while providing convenient, customer-friendly access and service. The Scheduler will provide and assist patients with appointment requests, clinical contact and reminder calls for services at Samuel U. Rodgers Health Center (SURHC).
Answers all incoming calls and relay the caller to the appropriate department or person. Take messages if necessary. Transfer internal station calls as requested by the party.Pages staff as requested.
Takes phones off answering service by 8:00 am each day.Close switchboard at the end of the day and connect board with the answering service.
Announces emergencies over the loud speaker using a clam voice and keeping composure.
Keeps an updated list of all telephone extensions.
Answers caller questions about center hours, departments, special events and services available.
·Assists other department with special projects that does not require her leaving the area.
·Assists patients with renewal of Temporary Medicaid insurance as needed.
Performs other duties as requested by supervisor.
The operator must possess have a friendly, pleasant voice and maintain a high level of professionalism at all times.
Must possess excellent verbal and written communication skills in both English and at least one other foreign language.
ESSENTIAL FUNCTIONS/ KEY COMPETENCIES
Basic reading, writing, and math skills are required.
Must possess excellent interpersonal skills and excellent telephone etiquette.
Must be able to deal effectively over the phone with a diverse culture.
Computer literate with the ability to learn call center software applications.
Duties require professional verbal and written communication skills.
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The Samuel U. Rodgers Health Center has been a leader in providing quality, compassionate health care to the Kansas City community for over 40 years. Your health is important to us. We have an experienced and dedicated team of physicians, nurses, therapists and support staff providing medical, dental and behavioral health services to almost 19,000 patients each year. Those patients span in age from infants, children and teens, to adults and seniors, who rely on us to meet their health care needs. We have 8 locations to serve you in the Kansas City region - in the heart of Kansas City, the Northland, Independence, Clay County and in rural Lafayette County. If you're looking for a medical home, look to us…..the Samuel U. Rodgers Health Center.