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  • Fort Lauderdale, FL

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Customer Service Representative

Teleperformance • Fort Lauderdale, FL

Posted 9 days ago

Job Snapshot

Full-Time
Telecommunications, Sales - Marketing, Consumer Products
Customer Service, Entry Level, Sales
0

Applicant

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Job Description

Our Customer Service Representatives are a very important part of our family. You will provide customer service to customers by answering inquiries and finding correct solutions. 

Your Responsibilities:

  • Responsible for all customer inquiries
  • Provide excellent customer service
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms
  • Assisting customer with correct price plan

Job Requirements

  • 6 months Contact Center experience preferred
  • One year previous customer service experience required
  • Must be at least 18 years of age
  • Type 25 wpm
  • High School Graduate or GED
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative.
  • Must be able to pass a Federal Background Check and Drug testing
  • Possess a high level of Professionalism
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
  • Ability to understand and empathize with customer’s issues.
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