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Collections Representative

BCforward Greensboro Full-Time
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  • The Collector I will work in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.
  • This role can work in any stage of delinquency and frequently requires guidance on non-routine situations.
  • Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
  • The Collector I contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
  • In the recovery area, collectors will work with customers to establish full balance repayment plans or settlements.
  • The Collector I will work an established list of accounts on an automated collections system and/or auto-dialer.
  • This associate will be responsible for resolving routine billing inquiries and negotiating payment arrangements to cure delinquent accounts.
  • Understands and educates customers on account terms and alternate payment programs and methods.
  • The Collector I will navigate a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections. 
  • Excellent oral and written communication skills 
  • Strong negotiation skills 
  • Excellent organizational skills 
  • Ability to multi-task in a fast paced environment 
  • Must be able to work in teams 
  • Self motivated and results-oriented 

Recommended skills

Loss Mitigation
Success Driven


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Collections Representative
Estimated Salary: $69K
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BCforward has become part of the communities in which we operate. We are a trusted business partner, employer and charitable contributor. We firmly believe that our continued success includes being a good corporate citizen through giving back to the communities where our employees work and live. At BCforward we find strength through diversity and we hold ourselves and our business partners to high ethical standards. Our business plan requires excellence. Our operational frameworks recognize the importance of natural resources through sustainability initiatives internal and externally.

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