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Company Contact Info

  • 630 Connecticut 97
    Norwich, CT 06380
  • Cheryl Calderado
  • Phone: 860-859-4300

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Head Teller

Dime Bank • Norwich, CT

Posted 2 months ago

Job Snapshot

Experience - 1 to 3 years
Degree - High School
Banking - Financial Services

Job Description

Position Summary: The primary purpose of this position is to ensure all Tellers provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank’s policies.




  • Supervises Tellers – handles HR-related activities, e.g., interviewing, performance management, ETime processing, etc. in conjunction with Assistant Branch Manager and/or Branch Manager
  • Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions
  • Mentors, acts as a guide, and learning resource for individuals in Teller line; including providing specific on-the-job training for new Tellers
  • Employs sound judgment in decision-making and coaching activities
  • Monitors Tellers to ensure compliance with bank procedures and policies
  • Assists Tellers in locating cash discrepancies

  • Explains, promotes, refers, and/or sells products and services based on customers’ needs, i.e., travelers checks, money orders, cashier checks
  • Meets or exceeds defined individual sales, referrals, and service goals and coaches to achievement of Branch goals
  • Resolves routine customer service concerns and/or notifies the appropriate authority to do so
  • Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines
  • Processes transactions on the bank’s operating system(s)
  • Accurately, and in a timely fashion, balances currency, coin, and checks in cash drawer within specified time periods and at shift’s end (in strict accordance with bank’s guidelines); Ensures accurate cash management, e.g., ordering, shipping, levels, etc.
  • Removes deposits from, and counts and balances cash in automated teller machines and night depository
  • Rents safe deposit boxes and opens new accounts
  • Performs other assigned duties essential to the operation of the branch
  • Occasionally “fills in” for other branches at the request of management
  • Completes end of day branch balancing and reports
  • Actively participates in community service and consistently represents Dime Bank in a professional manner.

Job Requirements

Knowledge, Skills, Requirements:


Requires at least a high school diploma or its equivalent, one or two years of job related experience, and an adherence to the bank’s training policies and requirements.


  • Aptitude for mathematics
  • Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol
  • Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
  • Excellent customer service, including customer relationship building and product and services referral skills
  • First-rate supervisory skills
  • Top-notch communication skills
  • Competent keyboard skills and familiarity with computers
  • Organizational skills, i.e., maintain an organized and efficient workspace
  • Initiative
  • Ability to work closely and harmoniously with others in a busy environment


Physical Demands and Condition Requirements:


  • General office environment
  • Standing for extended periods of time
  • Ability to lift bags of coin


Equipment Used:


  • General office equipment, i.e., calculator, photocopier, etc.
  • Computer
  • Coin machine
  • Bill counter
  • Check filmer

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