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Healthcare Call Center Representative job in Atlanta at Software Galaxy Systems, LLC

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Healthcare Call Center Representative at Software Galaxy Systems, LLC

Healthcare Call Center Representative

Software Galaxy Systems, LLC Work From Home, GA Contractor
$18.00 - $21.00/Hour
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This is a TEMP TO Permanent Job.

Summary:

Healthcare Call Center Representative - Planning to start classes from Oct -2022
Our goal is to make paying and saving for healthcare as simple as possible for our customers.
As a Customer Service Representative / intake coordinator , you play a key role in supporting our customers’ journey through the healthcare system.

Duties:

This job captures all inbound requests for utilization review from providers and pharmacies. The incumbent assesses the request, conducts all necessary research such as verifying benefit coverage for the patient, and then creates the case (data entry) in utilization management system for clinical review.

Ensures all accurate information is entered at the onset of the process to ensure adherence to all regulatory compliance requirements and service level agreements. The requests may come via fax or phone, and at times may require follow-up calls with physicians or pharmacists.

Additional compensation :

***Candidates who successfully complete training (approx.. 6 weeks after start date) will receive a bonus of $250.
***Candidates who successfully complete 6 months of work on assignment will receive a retention bonus of $250.

This is a TEMP TO Permanent Job.

Background/Experience Required:

• HS Diploma or GED Required
• This is a call center; you MUST be willing to take phone calls for the duration of your shifts.
• Customer Service Skills required
• Call center experience
• Must be comfortable in teleworking and have a workspace free from distractions
• Must have prior experience with a high call volume
• Must be comfortable answering phone calls
• Microsoft office experience (Excel, Outlook, Word)
• Must have problem solving skills
• Must be adaptive
• Must be good at following instructions
• Must be willing to do phone work as it is the basis of this role
• Excellent communication both verbal and written
• Attentive to details
• Previous Insurance related experience preferred
• Medical background preferred
• Medical Coding experience to recognize/read the category codes, not to actually code the diagnoses, is preferred
• Must be a quick learner and has the ability to work independently, pay attention to detail, and have the ability to produce high quality work

Work shift / Training shift :

Work schedule during training will be 8:30am-5:00pm, subject to change

Following the completion of training, the work shift will change to 10:30am-7:00pm

Additional compensation :

***Candidates who successfully complete training (approx.. 6 weeks after start date) will receive a bonus of $250.
***Candidates who successfully complete 6 months of work on assignment will receive a retention bonus of $250.

Recommended Skills

  • Call Center Applications
  • Cpt Coding
  • Customer Service
  • Icd 10
  • Medicaid
  • Telephone Skills
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Job ID: SANSUR0930

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