Find your home with Renaissance Life & Health Insurance!
We are seeking experienced call center and customer service reps to assist our call center in Southport!
What we offer?
Competitive Pay! - No Evenings! - No Weekends!
What will you be doing as a CSR for our team?
Handling inbound and outbound interactions
Apply formalized policies and procedures consistently to ensure compliance with all regulatory agencies.
Adheres to defined quality standards for the handling of all inquiries.
Collaborates internally to research, resolve, and educate customers as needed.
Assumes every issues is complex and demonstrates curiosity when receiving new inquiries to accurately identify and solve for the root issue, and escalates as needed.
Leverages active listening to identify any unspoken need and strives to anticipate and eliminate any follow up or additional work for the customer.
Sets clear and reasonable expectations for customers and peers, adequately documents to communicate forward the circumstances for others, and demonstrates strong follow up and follow through to meet all set expectations.
Completes and passes the minimum standard for all new hire and ongoing training expectations.
Produces high quality results that eliminate additional work for others including customers, peers, or other departments by being thorough and taking ownership of all inquiries.
What do we require?
High school diploma or equivalent
At least one year in a customer service role – preferably call center
Ability to take phone calls as well as utilize e-mail, web-chat, voicemail, faxes, and other professional written inquiry functions
Must be proficient in all Windows based software applications such as Word, Excel, and Outlook
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.
Our goal at Renaissance Dental is to bring quality to all we do. For more than 55 years, our family of companies has been committed to improving health and well-being by offering a wide array of plans, options and services. We leverage this legacy to bring our customers dental plans that meet their needs, whether they are individual members or large corporations.