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Customer Service in Franklin,Indiana
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Customer Service Representative

Renaissance Life & Health Insurance of America Southport, IN Full-Time
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Find your home with Renaissance Life & Health Insurance!

We are seeking experienced call center and customer service reps to assist our call center in Southport!

What we offer?

Competitive Pay! - No Evenings! - No Weekends!

What will you be doing as a CSR for our team?

  • Handling inbound and outbound interactions
  • Apply formalized policies and procedures consistently to ensure compliance with all regulatory agencies.
  • Adheres to defined quality standards for the handling of all inquiries.
  • Collaborates internally to research, resolve, and educate customers as needed.
  • Assumes every issues is complex and demonstrates curiosity when receiving new inquiries to accurately identify and solve for the root issue, and escalates as needed.
  • Leverages active listening to identify any unspoken need and strives to anticipate and eliminate any follow up or additional work for the customer.
  • Sets clear and reasonable expectations for customers and peers, adequately documents to communicate forward the circumstances for others, and demonstrates strong follow up and follow through to meet all set expectations.
  • Completes and passes the minimum standard for all new hire and ongoing training expectations.
  • Produces high quality results that eliminate additional work for others including customers, peers, or other departments by being thorough and taking ownership of all inquiries.

What do we require?

  • High school diploma or equivalent
  • At least one year in a customer service role – preferably call center
  • Ability to take phone calls as well as utilize e-mail, web-chat, voicemail, faxes, and other professional written inquiry functions
  • Must be proficient in all Windows based software applications such as Word, Excel, and Outlook



Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Customer Service Representative
Estimated Salary: $64K
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Our goal at Renaissance Dental is to bring quality to all we do. For more than 55 years, our family of companies has been committed to improving health and well-being by offering a wide array of plans, options and services. We leverage this legacy to bring our customers dental plans that meet their needs, whether they are individual members or large corporations.

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