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Customer Care Associate

VICI, Inc. Concord Full-Time
$22.00/ hour
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EMPLOYMENT CATEGORY:  Full-time, Non-Exempt, Hourly


REPORTS TO: Customer Care Manager


Skills, Qualifications & Attributes:

Highly competent, detail-oriented and strategic professional who understands and embraces the company’s mission and will provide excellence in responsiveness and understanding in a very fast-paced working environment.


Specific Job Responsibilities:


·       Must know all VICI policies and guidelines. Must articulate this information to customers as needed via phone and email. Must exemplify consistency throughout responses and language.

·       Must have knowledge of VICI product and be able to give extensive sizing and styling guidance to Customers.

·       Answer an excess of 200 emails a day

·       Answer 50+ phone calls a day

·       Organize and maintain customer invoices

·       Professional phone etiquette

·       Articulate timelines, in regard to, preorders and shipping windows to Customers.

·       Be a champion for the VICI brand – serving as the first point of contact for customers and maintaining on brand responses, attitude and professionalism at all times.

·       Timely and efficient conflict resolution when an order issue arises for a Customer.

·       Flexibility as duties/responsibilities within the Customer Care Department can change daily.




·       Bachelor’s Degree required

·       Previous experience in Customer Service is required.

·       Customer Care must possess strong interpersonal skills, communicating professionally with others.

·       They should also work well in a team environment, as well as on their own with minimal supervision.

·       Highly proficient on Mac Computers

·       Must have verbal and written command of the English language

·       Proficient typing skills

·       Full time Only

·       Ability to work overtime


Hours: 7:30AM – 5:30PM daily hours/Monday - Friday



Sitting for long periods of time.

Heavy phone use, heavy customer interaction 

Heavy computer work.

Skills required

Problem Solving
Human Resources
Team Building
Training And Development
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