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District Service Manager

STS Technical Services Orange County Full-Time
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As District Service Manager, this team member will be responsible for maintaining customer satisfaction and maximum service on all Access products.  This role will provide field technical service and advice to customers while providing technical information, training, and manuals necessary for safe operation and proper maintenance of JLG products.

This is a full-time direct hire with Oshkosh Access, a segment of Oshkosh Corporation, which is a Fortune 350, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks and truck bodies and access equipment by working shoulder-to-shoulder with the people who use them.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·        Provide on-site formal service training and instruction on repair & maintenance of JLG products.

·        Identify and resolve all problems relating to parts, service, and warranty including appropriate stocking levels of service parts.

·        Responsible for collection and transmission of data relating to any specific service problems, design deficiencies, and general maintenance problems that may occur reported on the Service Request.

·        Provide field technical service and advice to customer in compliance with predetermined sales obligations.

·        Deal directly with distribution on end-user service problems.

·        Provide distributors with the technical information and manuals necessary for the safe operation and proper maintenance of JLG products.

·        Establish and provide training & service programs to instruct distributors in the proper maintenance of JLG products.

·        Recommend modifications for JLG product improvements based on results and/or information obtained in the field.

·        Assess product performance and customer satisfaction or dissatisfaction with JLG products.

BASIC QUALIFICATIONS

  • Bachelor’s degree in a related field or equivalent experience
  • Eight plus years of related work experience

 

Skills required

Ensure Compliance
Leadership
Assign Work Position
Ensuring Company Policies
Multi Store Management
Inform Management

Location

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$92K
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District Service Manager
Estimated Salary: $90K
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Job ID: 46759

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STS Technical Services specializes in staffing and engineering solutions that are best designed to support the OEM, government and production sectors.

Our office is headquartered in the greater Milwaukee, Wisconsin area but has an international reach. Our Workforce Management and Engineering programs run in the war zones of the Middle East, the manufacturing plants of the Midwest and the boardrooms of Fortune 500 companies all over the United States.

To learn more about STS Technical Services and what makes us the best at what we do, give us a call at 1-800-447-0515. Thanks, and we look forward to working with you soon.

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