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Customer Care Rep... in Haralson,Georgia
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Job Requirements

PERSONAL REQUIREMENTS:

  • Must be able to read, write, speak, and understand English well
  • The CSR has vital contact with the customers and therefore, should have strong verbal and interpersonal skills that demonstrate the ability to deal effectively and tactfully with all types of customers.  This includes collections, as well as the development of new business
  • Problem-solving and reasoning abilities are also important in maintaining the very best customer care
  • The CSR must be honest and fair with all customers and employees. This person should have strong personal attributes such as a high energy level, positive outlook, and integrity in all relations with customers and the community.
  • This person should be a team player and assist other employees to reach the common goals of the branch office and be expected to perform other work-related duties as assigned.
  • A CSR should be self-motivated and take initiative to accomplish both personal goals and branch objectives
  • Must possess a valid driver’s license and have access to the use of and ability to operate a personal automobile

EDUCATION AND EXPERIENCE:

  • Must have a high school diploma or equivalent
  • Ability to meet current licensing requirements of various federal and state regulators and insurance companies

Interested parties are not considered to be applicants unless they are asked to fill out a 1st Franklin Financial employment application.

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Part Time Customer Service Representative

1st Franklin Financial Corporation Barnesville Part-Time
$11.00 - $13.50 / hour
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Position Title: Customer Service Representative  

Department: Operations

FLSA: Non-Exempt

Reports to: Branch Manager

SCOPE OF RESPONSIBILITIES:

  • Organizes the clerical functions of the branch.
  • Provides direct customer service to loan and sales finance customers.
  • Compiles and maintains records of loan transactions and branch activities.
  • Performs a wide variety of clerical duties, utilizing his/her knowledge of systems and/or procedures.
  • Conducts solicitation and collection of customer accounts.

SCOPE OF RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

  • The CSR is responsible for all daily solicitation, cash control, processing of loans and sales finance applications, correspondence, completion of loan documents, and maintain other clerical functions of the branch.
  • This person also assists in working assigned delinquencies.
  • The CSR must develop a thorough knowledge of Company policies and procedures and develop and maintain technical skills such as: operate standard office equipment, computer terminal, copiers, calculators, be able to handle and count cash, and type accurately and proficiently.
  • Demonstrate the ability to analyze relevant information and apply individual judgment to company policies. Comply with these policies, laws, regulations and procedures, and  operational standards
  • Perform similar job-related duties as assigned

PERSONAL REQUIREMENTS:

  • Must be able to read, write, speak, and understand English well
  • The CSR has vital contact with the customers and therefore, should have strong verbal and interpersonal skills that demonstrate the ability to deal effectively and tactfully with all types of customers.  This includes collections, as well as the development of new business
  • Problem-solving and reasoning abilities are also important in maintaining the very best customer care
  • The CSR must be honest and fair with all customers and employees. This person should have strong personal attributes such as a high energy level, positive outlook, and integrity in all relations with customers and the community.
  • This person should be a team player and assist other employees to reach the common goals of the branch office and be expected to perform other work-related duties as assigned.
  • A CSR should be self-motivated and take initiative to accomplish both personal goals and branch objectives
  • Must possess a valid driver’s license and have access to the use of and ability to operate a personal automobile

EDUCATION AND EXPERIENCE:

  • Must have a high school diploma or equivalent
  • Ability to meet current licensing requirements of various federal and state regulators and insurance companies

Interested parties are not considered to be applicants unless they are asked to fill out a 1st Franklin Financial employment application.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$12
Below Avg. Average Above Avg.

Career Path

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Part Time Customer Service Representative
$11.00 - $13.50 / hour
Estimated Salary: $64K
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Apply Now

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1st Franklin Financial Corporation has been engaged in the consumer finance business since 1941, particularly in direct cash loans and sales finance loans. The business is operated through 108 branch offices in Georgia, 39 in Alabama, 41 in South Carolina, 31 in Mississippi, 20 in Louisiana and 6 in Tennessee. In August of 2008, the company had aproximately 1100 employees.

As of August 2008, the resources of the Company were invested principally in loans which comprised 69% of the Company's assets. The majority of the Company’s revenues are derived from finance charges earned on loans and other outstanding receivables. Remaining revenues are derived from earnings on investment securities, insurance income and other miscellaneous income.

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