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  • Chicago, IL

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Customer Service Officer - Immediate Start

DAP Acquisitions • Chicago, IL

Posted 10 days ago

Job Snapshot

Full-Time
Travel - Up to 25%
Experience - 0 to 5 year(s)
Degree - None
$28,000.00 - $55,000.00 /Year
Sales - Marketing, Retail, Public Relations
Customer Service, Sales, Retail
0

Applicant

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Job Description

Customer Service Officer

You’ll be responsible for providing a high-quality service to our customers & you will keep treating customers fairly at the heart of everything you do.  To apply for this role, you need to genuinely want constant contact with customers, to be able to communicate professionally in English and to be willing to work flexibly.


About You

You’ll focus on delivering an excellent service through ongoing coaching, and proactively identifying and addressing customer needs. Calm and objective under pressure, you'll have strong interpersonal and empathy skills, learn new approaches and knowledge quickly and actively look for responsibility.


We'll rely on you to work on tasks independently and take appropriate responsibility for actions and decisions, so you'll be reliable, responsive and capable of rising to the challenge.  You will enjoy keeping busy and will be able to sustain a high level of energy over an extended period of time; driven to achieve challenging targets and keen to improve your own performance. You will be sensitive and understanding towards others; prepared to go out of your way to help. A conscientious approach is necessary for the Customer Service Officer role, where it is important that deadlines are met, and tasks are completed.


On a day-to-day basis, you will assist in the delivery of:

  • Ensuring all customer needs are met and are maximized

  • Undertaking effective individual and team retention plans

  • Ensuring processes and procedures are completed accurately

  • Working all customer contact opportunities and generating new business leads



Job Requirements

You will need to:

  • Demonstrate good personal judgment when assessing customer needs, providing  confident reasoning on a face to face basis

  • Build and maintain strong relationships through a genuine desire to understand their  needs and support them

  • Go out of your way to make customers with different values or background feel  welcome and respected

  • Use empathy and adapt your behavior and style of communication to suit your audience

  • Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery

  • Engage in conversation with customers, building rapport and asking questions to develop  a better understanding of their needs

  • Adhere to regulations, legal obligations and data protection rules set by the company and our clients

  • Ability to follow instructions and seek advice or look up information if required

  • Remain tenacious in the pursuit of excellence

  • Proactively seek feedback from customers and act upon it

  • Take on board new ideas and adapt them further to make them your own


Prerequisite Training, Education and/or Work History

  • A High School Diploma, higher education is an advantage

  • Working knowledge of sales is beneficial but not necessary

  • Prior experience in a field that interacts with the public in any capacity



Our educational and work history requirements are few because we love to train our team. This ensures that we will always be on the same page when it comes to giving our clients the customer service they deserve.


Submit your resume today. We look forward to hearing from you!





































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