Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Help Desk/Phone Support

Milwaukee Full-Time
Apply Now

Interactive Business is teaming up with a Downtown Milwaukee client to locate and bring on a Help Desk Support person on a year long contract opportunity!

Provides support when either customers or colleagues run into technical issues. Identifies, troubleshoots, researches and resolves technical problems. Field calls or emails from end users who are having trouble with some aspect of an IT system. Listens to a description of the problem and accesses information about the specific system or application the user is trying to operate, to resolve the problem. Make suggestions, attempt different means of fixing the issue until it is resolved. In the unlikely event that the problem persists refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. 

It is essential for help desk technicians to have a friendly phone disposition, along with advanced technology skills. Requires a two-year college degree in a relevant discipline such as computer science or information systems management. A+ or MCSE preferred. 

Interested candidates should send a resume and brief cover note to the attention of Chris Douglas at Interactive Business Systems (cdouglas@ibs.com)


IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.


About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider. 

Recommended skills

Business Systems
Computer Sciences
Decision Making
Systems Management
Information Technology
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.