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Help Desk/Phone Support

Milwaukee Full-Time
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Interactive Business is teaming up with a Downtown Milwaukee client to locate and bring on a Help Desk Support person on a year long contract opportunity!

Provides support when either customers or colleagues run into technical issues. Identifies, troubleshoots, researches and resolves technical problems. Field calls or emails from end users who are having trouble with some aspect of an IT system. Listens to a description of the problem and accesses information about the specific system or application the user is trying to operate, to resolve the problem. Make suggestions, attempt different means of fixing the issue until it is resolved. In the unlikely event that the problem persists refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. 

It is essential for help desk technicians to have a friendly phone disposition, along with advanced technology skills. Requires a two-year college degree in a relevant discipline such as computer science or information systems management. A+ or MCSE preferred. 

Interested candidates should send a resume and brief cover note to the attention of Chris Douglas at Interactive Business Systems (cdouglas@ibs.com)

                         

IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.

 

About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider. 

Recommended skills

Business Systems
Computer Sciences
Decision Making
Friendliness
Systems Management
Information Technology
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