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Call Center / Customer Service Coordinator

BCforward Indianapolis, IN Contractor
$42,922.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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Job Title:                              Call Center / Customer Service Coordinator

Location:                              Indianapolis, IN 46278

Expected Duration:         12 Months Contract


Job Description:

  • As a part of our Expert Recall Customer Care team, you will play an integral part in the communication with customers in a Recall event.
  • This position is in a contact center environment and requires you to be readily available to assist customers via inbound phone calls.
  • This position will be responsible for professionally answering multiple calls for a variety of clients, providing a superior level of customer service and responding professionally, effectively and efficiently throughout the process, while accurately documenting details and notes in the customer database system.
  • What our professionals do to make a difference:
  • Provide exceptional customer service at all times over the phone, strengthen clients’ brands by responding to customer inquiries, processing requests, and always striving to surpass expectations;
  • Update customer database systems by typing record changes, diary note entries, and workflow case to completion, ensuring accuracy of all entries;
  • Escalate issues to manager as appropriate;
  • Ensure courteous quality of service on all phone calls;
  • Ability to multi-task with phone and computer;
  • Adhere to company policies and responsibly manage time & attendance.
  • No time off can be granted during first 3 weeks of assignment.

Requirements:

  • High school diploma or GED equivalent, some college course work preferred but not required, 1+ years of experience in a call/contact center, customer service or related customer-facing role;
  • Solid verbal communication skills with professional telephone etiquette;
  • Ability to handle difficult situations professionally and with appropriate patience;
  • Basic math, reading, writing, organizational skills, and problem solving capabilities;
  • Type 25+ WPM, meet required data entry and customer service experience assessments;
  • Flexibility to work nights, weekends and alternate schedules/shifts is a plus; Bi-lingual is a plus.
  • ASSESSMENTS: MUST pass typing skills, dictation ability and customer service assessments prior to submittal.

Additional specifics about job requirements, project, etc.:

  • Bilingual French Team Members needed to assist with new SSA campaign training will begin at 9am.
  • Team member must be fluent in English and French.

Recommended skills

Typing
Multilingualism
Data Entry
Scheduling
Telephone Skills
English Language

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$42,922
Avg. Yearly Salary

Career Path

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Call Center / Customer Service Coordinator
$42,922.00 (Careerbuilder est.)
Estimated Salary: $70K
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