Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mtb71s76133n71npvyv

Controls Technical Support Specialist

Russell Tobin & Associates Plymouth Full-Time
$65,000.00 - $90,000.00 / year
Apply Now
 

As a Technical Support Specialist, you will provide technical support of  controls products during the installation, startup, commissioning, service or maintenance phases of the product life cycle. This position will function within a call center and will report to the controls customer support supervisor. Key responsibilities of the role include:

  • Technical Support & Issue Resolution
    • Assist field sales, contractors, and building automation companies with technical integration issues. This requires 50-70% of available time spent answering phones and replying to e-mails in a customer support environment
    • Act as a technical consultant for control group's product development programs, technical literature, training, and marketing efforts. Specifically support the following controls products: Intelligent Equipment solution, VAV boxes (with and without controls), D3/VRV integration, Microtech Integrated Systems solution
    • Support areas include troubleshooting unit controls and systems hardware and software during installation, configuring, commissioning, troubleshooting, and Service; also building communications protocols and network troubleshooting
    • Research, Reporting & Metrics
      • Use of Salesforce to log cases/calls, manage and track them to closure
      • Recommend modifications to released product or products
      • Maintain contacts with distribution, 3rd party, and service organizations to ensure timely resolution of field issues
      • Develop methods for field testing problem jobs/projects and utilizes technical resources such as simulators, protocol analyzers, integration service tools, and documentation
      • Keep informed on new products and other general information of interest to customers
      • Communicate suggested modifications to the company's products/services to meet customer requirements.
      • Participate in occasional product training of sales representatives.

Basic Qualifications

  • 2-year degree in a technical field.
  • 1+ years or professional work experience
  • Highly effective team player; able to develop and sustain team commitments and ownership.
  • Self-motivated team participant with the ability to initiate, lead and sustain problem-solving tasks.
  • Customer focused orientation with demonstrated business acumen.
  • Able to perform a mix of desk work (phone/email/ pc environment) and hands-on testing or verification / lab work is involved
  • Demonstrated proficiency in the MS Office Suite and Outlook e-mail software

Preferred Qualifications

  • Bachelor's degree (Technical or Engineering), with related controls experience, networking, or integration. Understanding of HVAC theory, applications, with electrical and controls theory.
  • 3+ years experience in commercial HVAC industry experience
  • Prior experience working in a technical support team
  • Outstanding relationship management, interpersonal, and problem-solving skills
  • Demonstrated example of taking initiative with a solid work ethic
  • Exceptional communication skills, well developed listening skills, and ability to interpret business and/or client needs
  • Working knowledge of BACnet, LonWorks, MODbus or other building communication protocols

Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

At Russell Tobin & Associates, we pride ourselves on our Bespoke Service, a highly tailored approach and personal touch we adopt with each client. We strive to become a valued partner to our clients by demonstrating sensitivity, objectivity and depth of industry knowledge.

Clients continuously engage us because our Bespoke Service offers them:

Client Focus


We work together with our clients to identify their staffing needs and recruit exceptionally qualified candidates to fill those roles.

Experience

Our subject matter experts offer expertise derived from years of client and candidate engagements in a multitude of industry sectors.

Teamwork

We cultivate an honest and fully transparent relationship with our constituents from the inception to completion of each search.

Proven Results

A long history of recurrent business fostered by satisfied clients and successful candidates.

View the full profile