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Customer Service Representative - Customer Care Agent

NESC • Pompano Beach, FL

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 years
Degree - High School
Medical Equipment, Employment - Recruiting - Staffing
Customer Service, Admin - Clerical

Job Competition

75+

Applicants

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Job Description

Customer Service Representative - Customer Care Agent

Customer Service professionals, are you ready to apply your expertise to bigger and more challenging projects?  NESC may be just the partner you’ve been looking for. We are an industry-leading, full-service staffing agency, providing everything from skilled engineers to Warehouse/Manufacturing professionals for some of the nation’s largest industries, from Telecommunications, Defense and Aerospace to Pharmaceutical, Petrochemical, Biotech and many more. 

One of our top clients has immediate openings in their Customer Care operations.  They are seeking Customer Service Representatives that are Spanish Bilingual to join their team!  Our recruiters will work directly with you, getting to know your career needs and your skill sets so that we can connect you with just the right opportunities. Whether you’re looking for part-time, contract or full-time positions, we maintain long-standing relationships with a wide range of top companies who are looking for candidates with your exact qualifications.

Let NESC work with you to help you build the career you’ve always wanted. Contact us today—we’re looking forward to meeting you!

Customer Service Representative Job Summary

As a Customer Service Representative, your primary goal is to deliver exceptional customer service.  Your first task every day will be to check phone messages and emails and respond accordingly.  Below is how your daily duties will be broken out.

Job Responsibilities:

  • Take Customer Orders
  • Respond /resolve e-mails and customer tickets
  • Make out bound call to customers 
  • Make out bound calls to physician office

Phone Responsibilities:

  • Answer phones within three rings with a professional and courteous voice 
  • Smile when you answer the phone, you are the first human contact we have with our customers
  • Assist customers with orders over the phone

Customer Contact and Follow-Up:

  • Always assure the customer that you will follow-up with them, give them the time-frame to expect your follow-up and repeat your name to them.  That assures them that you are committed to your promise to follow-up and relieves them from worrying about their inquiry
  • If you do not have a resolution to the customer  inquiry by the end of the day, call the customer and let them know that you are still working on their inquiry.  Thank them for their patience.
  • Reply to emails and voice mail messages.  Issues forwarded to you by the main CS email must be resolved and logged on Customer Inquiry form along with telephone inquiries.  Inquiry Form attached.
  • Ask customer for feedback on our services

Other Tasks:

  • Research missing shipments to customers
  • Call Customers for back ordered items
  • Assist Customers with credit cards authorizations
  • Other tasks and assignments as needed by the department or company

Job Requirements

Customer Service Qualifications

  • Excellent telephone etiquette
  • Bilingual - Spanish is a MUST
  • PC Literate
  • Effective Time Management Skills

Education and Experience:

  • High School Diploma or GED required; Associate’s Degree preferred
  • 1+ year(s) previous high volume customer service experience required
  • Previous Medical Supply experience preferred

NESC—we have the opportunities you’re looking for!

Apply now!

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