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Resort Operations - General Manager

Capital Vacations, LLC Marathon Full-Time
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Our General Manager will manage and direct daily resort operations and resort employees, provide customer service and satisfaction while enhancing the ownership experience.

Responsibilities include but not limited to:

  • ·        Responsible for all aspects of operations.

    ·        Oversee day to day operations and key projects.

    ·        Ensure all onsite departments adhere to and follow all operational and safety procedures.

    ·        Provide leadership for employee relations through effective communications, coaching, training, and development.

    ·        Manage staff, preparing work schedules and assigning specific duties.

    ·        Problem analysis and problem resolution.

    ·        Coordinate and monitor company and resort policy and procedures for onsite staff.

    ·        Comply with all company policies and procedures in conjunction with rules and regulations as approved and directed.

    ·        Prepare budget and forecasts and notes within the established timeframe for respective property.

    ·        Communicate with the Regional VP of Operations to coordinate expected financial requirements of the property.

    ·        Review financial reports to measure productivity and goal achievement and to determine areas needing cost reduction and improvement.

    ·        Act as representative of the resort and company, coordinating communications between Regional VP of Operations and the resort Board of Directors.

    ·        Summarize in a professional manner monthly activity to Board of Directors.

    ·        Coordinate monthly and annual Board of Directors meetings, prepare agenda, and hire catering for the function.

    ·        Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

    ·        Process and submit bi-weekly payroll and process new hire paperwork.

    ·        Negotiate and monitor contracts/leases between association and vendors to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.

    ·        Develop Hospitality programs to enhance the ownership experience.

    ·        Administer and coordinate housekeeping and maintenance responsibilities for Association.

    ·        Maintain high standards of personal cleanliness and present a neat and professional appearance at all times.

    ·        Be available to travel on company business for periodic training and/or new business transition. (1-8-week assignments)

    ·        Perform any additional duties as assigned by the Regional VP of Operations.


  • ·        Bachelor’s Degree in business administration and/or Hotel Management

    ·        Minimum of Five (5) years' experience in hotel or timeshare management is required

    ·        Active CAM License is preferred

    Skills and Experience:

    ·        Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique, hotel/resort/timeshare operations and coordination of staff

    ·        Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

    ·        Must possess excellent communication skills; both written and oral

    ·        Able to complete assigned duties

    ·        Active listening skills

    ·        Time management and organizational skills

    ·        Excellent judgment and decision-making skills

    ·        Management of Financial Resources

    ·        Public Speaking

We offer employees with competitive compensation and benefits programs, which include but are not limited to; medical, dental, vision, life insurance, disability, 401K, discounted condo stays, paid time off and paid Holidays.

We invite you to explore this extraordinary opportunity to join our TEAM!


Skills required

Quality Assurance
Operations Management
Supply Chain Management
Lead Employee


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Capital Vacations is one of the largest managers and developers of North American vacation interval resorts that provides today’s travelers with fresh perspectives through our commitment, excellent customer service and endless opportunities.

With more than 70 active resort locations, Capital Vacations has been helping travel enthusiasts create lifelong memories for over 30 years. Our company understands that vacation is about spending quality time with your friends and family, unwinding from the hustle and bustle of everyday life, exploring and falling in love with new places, and just having fun.

Our staffs at corporate locations and at the resorts enjoy perks unique to the travel industry, including discounts on travel of course!

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