A-Line Staffing is now hiring a Customer Service Representative in Louisville, KY. The Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
Customer Service Representative Highlights:
This position pays $12 - $13
The shift for this position is Monday to Friday, any 8-hour shift between 7 am and 7 pm
Customer Service Representative Job Description:
Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting in rework to appropriate staff. Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their member's plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
If you think this Customer Service Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!
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- Call Center or Retail Customer Service Experience
- High School Diploma or GED
- Attendance is mandatory for the first 90 days